Maria K.
Happy we used them
Very quick to respond and very professional. We would recommend this company to anyone who needs this kind of service.
Response from LifeStationFeb 5, 2019
Thanks Maria!

LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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2,864 approved reviews, newest moderated first
Maria K.
Very quick to respond and very professional. We would recommend this company to anyone who needs this kind of service.
Response from LifeStationFeb 5, 2019
Thanks Maria!
Sroudabush
The last time my mother in law fell, it took 2 presses of the button for anyone to respond. They were much better prior. Just disappointed that the response was not very quick when things could have been bad. Luckily she was able to wait and respond when someone did answer.
Response from LifeStationFeb 5, 2019
Thank you for taking the time to write a review. We will look into your mother's account to make sure that a signal is properly being transmitted to our monitoring center.
Cheryl P.
It takes awhile to answer when you are testing the system on the main panel but other than that good.
Response from LifeStationFeb 8, 2019
Thank you for your review Cheryl. We will look into the testing process to make sure we have as fast a response time as possible.
Maureen K.
We live in another state from my husbands mother so when she started having some health issues and didn't want to move in with any of her children or have anyone stay with her we decided to get the LifeStation for her as a gift. She fought us at first but after a couple of close calls she is now resigned to having and actually utilizing it. Great peace of mind for her, my husband and me. I plan to add another on for us soon... we live in a rural area, and it would be nice to have peace of mind for ourselves too. After all, we're getting up in age ourselves.
Response from LifeStationFeb 8, 2019
Thank you for taking the time to write a review Maureen!
Gary N.
Just a pain in the azz company to work with..For example if the neck /wrist button batteries only last x number of months wouldnt you automaticly replace them. Oh no these are elderly people n mom fell and button battery was dead. Use your head and replace them after so many months.Find another company i argued several times with ignorant people on the phone...RUN DONT WALK from this outfit !!
Response from LifeStationFeb 20, 2019
Thank you for your feedback Gary. The devices are tested before they leave the warehouse and we would not send one out that has a defective battery or one that is about to fail. That being said, it is entirely possible that a device can fail while with our customers, and the button itself should be flashing a blinking light as a warning for that.
Sylvia Mays/Deborah M.
Your company knew that her battery had been dead for two days but we were not notified. She fell in the backyard pushed her button and it did not work. Luckily a neighbor heard her yelling in the back and called nine-one-one. If you are monitoring the battery why don't you let someone know when it's not charged
Response from LifeStationFeb 21, 2019
Thank you for taking the time to write a review Sylvia. The device itself is supposed to warn the user that the battery is low, and at this time you could then call us about a replacement battery. If this has still not been resolved i would recommend calling our customer service line at 800-998-2400 to see if we can help solve your battery issues.
Suzy
Life Station came recommended by a friend at work who had gotten it for both her parents. After doing some research of our own we too decided to go with Life Station. It was easy to install and has been used a couple of times. We are very happy with the way everything works.
Response from LifeStationFeb 21, 2019
Thank you for the review Suzy!
Deceased M.
My mother was found dead in her home in the floor 9/23/18. When my niece found her, she immediately pushed the button on my mom’s bracelet. It was a horrible experience. No only that- the company would not disconnect the service upon her death and still billed for the service until their equipment was returned. This is horrible. The service should have been disconoon 9/23 but we were billed for a month of non-use. Stupid and will NEVER recommend this company ever.
Response from LifeStationFeb 21, 2019
I am terribly sorry to hear about your loss, and i apologize for the difficult situation you found yourself in. The reason that the service cannot be disconnected is because we are required by law to monitor any device that is outside of the building, and because of that a charge has to be applied to each device that is away from our warehouse. We will take the time to look into our procedure when a user passes away to see if we can make it easier for you to return your equipment while in this situation. If you would like to discuss this further please call our customer service line at 800-998-2400