LifeStationReviews of lifestation.com

My experience with this company has been terrible. First red flag was when they told me I should “hold” the special pricing with my credit card until the next day when I could call back with my mothers. They promised they wouldn’t charge the card until I called and confirmed the order the next day. I did call 12 hours later to confirm the order and provide the credit card to be charged. The bill comes and sure enough it was on my card instead of my mother’s. It took 3 calls and many minutes (hours) on hold to correct. The device and lockbox arrive and the lockbox was defective and couldn’t be opened. Many more minutes on hold to get a new one sent, which also meant I had to repack the old one and bring to UPS for return. Three weeks in and the GPS necklace stops working and will not charge. Several phone calls, literally a couple of hours on hold and 2 days later they finally agree to overnight ship a new unit ( it actually took 2 days to receive, not one) during which time my mother was left unprotected, a total of 4 days. This also meant more equipment I needed to repack and take to UPS for return. Exactly 12 days later the new device also stopped taking a charge. In the past 27 hours I have spoken to 5 different people, not one able to assure me new equipment would arrive before the weekend. I asked to speak to a supervisor and was told I would receive a return call from one. That was 24 hours ago and I have not been called. This device is going back. Obviously if I can’t trust the equipment or the customer service, I certainly don’t want to trust them with my mother’s safety. BEWARE: They have a 24-48 hour return tech support call for equipment failure, and the 3-5 business days for replacement equipment to be received. That’s all time your loved one is paying for protection they are not receiving. Unacceptable turn around times.

I researched various fall detection companies for hours looking for ratings, services, equipment, and prices before choosing LifeStation for my 84-year old mother. She was living independently at the time and began falling. After one fall, she was on the floor for several days with no way of reaching help until someone at her senior independent living facility did a wellness check and heard her faint cry for help. We have been with LifeStaton for over a year now and have been very pleased with the equipment and the service. With this pendant, emergency services have ended up responding a couple of times which has resulted in me having peace of mind! Also, I like the feature that I receive a text message every time her pendant alerts. If there is any negative with LifeStation, it would be with the sensitivity of the pendant in detecting a possible fall. I've seen it alert occasionally when my mother sat down in a chair or laid down on her bed. But in these cases, she just needed to tell the person from LifeStation speaking to her through her pendant that everything was OK. But better for them to respond and ask if everything was OK than to have no response when the pendant detects a change in height! Also, to talk to a LifeStation attendant by pushing on the button on the pendant (such as with the recommended monthly tests), one has to push on the button with much more force than I expected. I guess that is to prevent the pendant from calling if the button was accidentally hit. I found that one has to push on the button hard enough until the unit vibrates. When I was doing my research on the various devices that companies had that detected falls and that one could speak to someone through a pendant, LifeStation's pendant was the lightest which one would want if it is being worn around the neck. Also its battery lasts for several days without needing to be recharged. If one forgets to recharge it, it will give a spoken warning that the battery is low. So if you are reading this while doing your own research for yourself or a loved one, you can stop right now because LifeStaton is the best!

Update to my earlier review. Lifestation did reach out to me and credit a prorated sum against the unused portion of my annual subscription. Thanks for doing the right thing. Much appreciated!

VERY DISSATISFIED & DISAPPOINTED!!! I have been paying for this service for my 92 year old grandfather that lives alone. I live 3 hours away and was there visiting with him this weekend. I pushed the button on his device to test it and NOTHING happened. The charging station had a red light on but the device would not charge (I did everything I could to make the connection for charge). I then called the customer service to be told that they send a signal out weekly to test customer's devices. If a signal is not able to be established they then call the contact number on their records to notify of a possible issue. The customer service rep. said that they had not received a signal from my grandfather's devide since Sept. 2019...it is now January 2020. She stated that they had called my cell which is an absolute lie! Meanwhile, my credit card has been charged monthly. Aside from being disgusted at the lack of care and concern for my loved one's safety and our family's peace of mind, I simply asked for a credit for the 4 months that THEY KNEW the device was not working. That rep. was only able to provide me with 1 month credit. I then had to wait for a manager to call me the next day to ultimately have her blame my grandfather and us for not calling until now. All she was able to offer was a 2 month credit. So, for now I've still not been credited anything and IF I do receive 2 months credit I've still paid an additional $60 for a broken product, service and promises. This has also been a HUGE waste of my time! I am utterly disgusted with LifeStation and their attitude towards their customers! I am grateful that my grandfather did not have a fall or some other issue during the time his device was no good. It makes me sick to think of the 'what ifs' that could have occurred...all while assuming that LifeStation would be there to help. I work in the senior living industry and plan to let others know my personal experinece with this device and this company.

Very pleased with our experience over this last year. Thank goodness Mom has not had to use it for any kind of emergency, but when the unit has been accidentally pushed, a Life Station operator is right there. A great piece of mind.

So happy that LifeStation offers GPS locating as well as wifi access. Having a necklace that offers live help gives our family great security.

GREAT SERVICE VERY HELPFUL PEOPLE

Response was very good. I activated the call for my husband. This was the second time I had to use the system. I hope that I don’t have to call again but glad I have it. Thanks.