Dean
Failed to provide a refund for failed web transaction!
UPDATE: After posting this review, I was contacted by the company and the refund was issued. I signed up for this service for my mother. The initial online sign-up did not go through properly and was supposedly canceled when I called in, however I was still charged. I signed up a second time and this failed to go through properly so I called to address this and the rep put it through manually. The service turned out to not work in the area due to lack of cellular coverage, so I returned the equipment for refund. To date I was only refunded for the returned equipment and not the first failed transaction, despite repeated calls to customer service and assurances that it will be processed. They basically stole around $300 from me. Do not use this service!