Rachel
Scam? 0 Concern about identity theft? Just plain old rude? Maybe all 3!
Would be 0 stars if possible. Called for assistance because someone apparently stole my information to book an appointment here. The person who answered was extraordinarily rude and unhelpful. I explained to them that I wasn’t comfortable giving them PII as it was clear my info had already been used without my consent, and I had no way of knowing if this was a scam or legit business. Still, they kept asking for my DOB, cut me off anytime I tried to say something to explore other info or offer other ways to look me up (phone #, email - both of which they were sending notifications to already), making snippy comments, and eventually hung up on me when I asked them to stop cutting me off. I never write reviews, and have genuinely never had such a bad experience with a so-called professional service. I can only assume based on the interaction that this place is indeed a scam. If it is actually a therapist office, would not recommend given office staff clearly doesn’t have an empathetic bone in their body.
Response from LifeStance HealthSep 26, 2025
Rachel, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.