LifeStance HealthReviews of lifestance.com

I met with two separate psychiatrists over a two day period. Dr Sung Kang and Dr Andrew Trinh. Both told me they were uncomfortable treating me because of the medication I was on. Two of the “problem “ medications were baclofen, which is a muscle relaxant that also works on GABA to lessen anxiety. Neither had ever prescribed it for that and didn’t seem interested in researching it. I have been on it for 4 years. The other was of course, clonazepam, “the devil drug”. I have been on .5mg twice a day for about a year and had never experienced any negative side effects. I have been on and off it for 20 years, easily able to get off when I no longer needed it. Dr Trinh does not prescribe controlled substances at all, which I find difficult to comprehend as a psychiatrist dealing with mental health problems such as panic disorder and adhd. Dr Kang would only prescribe 15 .5mg pills for a very short time period. LifeStance may be a good place to find a psychiatrist if you have a simple case of anxiety and depression. But if you’re on semi complicated medication regimen, this is not for you. There is no way of knowing if they will treat your illness until you pay for an appointment, even though all medical information is provided up front. I found an experienced Dr outside of LifeStance that had no problem prescribing my medications, even increasing the clonazepam while my increase in Prozac starts working. My biggest complaint is neither one of them even discussed treatment options for my depression, which was the main point of the appointment. Very nice Drs though, very professional. Not rude in any way. I guess newer Drs have been convinced over and over about the dangers of benzodiazepines, even if the benefits outweigh the risks. My advice to LifeStance: have some way to filter patients by their current medications prior to connecting with a Dr who does not support that treatment.

First, they tell me they are in network. I pay them my co-pay twice, then the 3rd appointment, they said i am out of network, so no appt. I found another doctor, then they charged my account 145.00$. I did not authorize this charge, and they did not have my permission. What a scam. Do not work with this horrible company. I will be getting my attorney involved. The first person I talked to Lied and said everything would be handled, and hopefully they will refund it. Then they would not even answer my calls. I called my bank to dispute the charge. After reading all the negative reviews, I definitely will get the law involved. This is horrible, but what comes around goes around. That billing Department will hopefully get Fired.

My spouse was seeing a provider at Lifestance for over 6 years. He had a good experience until he missed a telehealth appointment. He was dismissed from his provider with no formal warning or written notice. He obtained an appointment with another Lifestance provider only to learn that this new provider could not prescribe 2 of his medications. Lifestance should have known this and not wasted his time or the providers time. When you call, no one seems to know what is going on. You find yourself explaining your situation over and over again.

I had a number of concussions and went through Life Stance to have neuro-psych testing done. I should disclose that I am a special ed. teacher who has read over 600 well-written neuro-psych. reports. The psychologist who wrote the report for me wrote a poorly written, biased report. It did not report the facts. I wrote to Life Stance twice over the past many months, offering to send them the psych report so they could read it for themselves. I have not heard back from them. The report that was written went against two neurologists who say I have post-concussion syndrome, which I do; it causes brain fog, which makes it impossible to teach. The neuro psychologist said I have anxiety, which makes it impossible for me to collect money from my private disability policy.

Ive been forgotten multiple times on zoom. I log in and wait. No one shows up! My therapist was very young. I tried to like her because she was young and a mom. Nope, forgotten over and over. Excuse after excuse. Then, I was honest about a situation. Judge much?? I was then deleted!!! Not kidding. Month later haven't heard a thing. So yes I rid myself of that BS and went back to my previous doctor whom is also providing therapy for me. I almost threw my hands up and just forget everything. I do not need more problems! -- Davis

Billing details keeps asking for copay. First 4x it was for $70. Then last 3x $35. I've called my insurance 2x, confirmed i have zero finanical responsibility. Gave billing dept benefit info, who i spoke to, and call reference numbers. I received my eob and confirmed ins paid 100%. They are now sending me a text and email i owe $35. The last 2x I've call, spoke to both Cy and Mike, confirmed 0 is my responsibility but it's still pending review.

This company is a nightmare. You have to do certain things like schedule an appointment through their portal, but if you need to cancel an appointment it must be done over the phone at the right regional phone line. eaven if you jump through all those hoops and cancel a week in advance, you will be charged because this business is a disaster. Then you will spend an hour or two trying to get through to a billing office that is not open normal business hours and you will sit on hold for over an hour only to be told that they can't confirm the cancellation and will charge you anyways. Save your sanity - AVOID this company

Poor experience. The therapy itself felt very basic and I didn’t feel that my concerns were fully addressed or resolved. It may be better suited for a child or someone new to therapy. In order to speak to someone on the phone, you use wait on hold for over 30 minutes. There were also significant billing issues, including repeated double charges and difficulties working things out with insurance. Additionally, I was charged late cancellation fees for appointments that were canceled well in advance. Overall, the experience was frustrating and I would not recommend this practice. They are also currently involved in a class action lawsuit during to their malicious billing practices.