LifeStance HealthReviews of lifestance.com

Ease of communication The doctor is responsive to my needs has helped me not only with medication but also with time, planning and organizing and communicating with others

Wonderful atmosphere and amazing providers, I enjoyed my visits everytime.

Definitely helped me through my issues. Would recommend for anyone who’s struggling.

Absolutely awful experience from start to finish. LifeStance is one of the most disorganized healthcare companies I’ve ever dealt with. My provider didn’t even show up for my appointment. Before that, they made me complete the exact same intake paperwork twice because of their own incompetence. Calling customer service was an exercise in frustration—long waits, no ownership, and no one seemed capable of solving anything. Then, after wasting my time, billing couldn’t even issue an immediate refund for a service they failed to provide. It’s unbelievable that a mental healthcare company operates like this. Save yourself the headache and go literally anywhere else.

Scheduled my first appointment with the therapist Mary Benhoff online and was confirmed. Arrived about 10 minutes late due to parking issues. When I arrived, no one was available in the waiting room to talk to. After I checked in successfully using their kiosk check-in, I was kept waiting for about 30 minutes. No one again was available during the whole process. No front desk staff! I called their office while I was waiting to find out she cancelled my appointment. She has not seen me and did not provide any service. After all this terrible experience, they send me an invoice of $75. Even after I emailed your customer care with all necessary information, yet no response. The only thing I am receiving is a reminder to pay $75. Sounds like that's the only one thing that matters for LifeStance Health!

I had one visit that was fine. The next week I received the prompt to sign in which I did. And I waited and waited and waited. She never came to the appointment. I tried calling but it was now after hours on the day before a holiday weekend. I reached out to my clinician thru the website. Never got a response. Monday I spoke to a couple people in the billing office. They both were empathetic to my situation so I sure was surprised when I was charged $150 for a missed appointment! OMG I was so angry!! I have called every day to get it resolved. One person said it would take 3-5 days and another said it would take 10 days. Today I called and was told the clinician said she was there and waited for 20 minutes so I am required to pay. Ha! I made it clear I am not paying. She said she would escalate it and would call me back. This past Saturday I met with a different clinician but to get to her I needed to pay. I payed $1.00 and canceled all appointments. I would never see anyone associated with this company! Very shady dealings!!

So far they talk to me about what going on they are great service

No issues with signing I