LifeStance HealthReviews of lifestance.com

From the moment I checked in, the receptionist always has a warm friendly attitude and smile. The reception area is always clean and inviting. Stephanie Topol is always professional warm and easy to talk with. I always leave feeling so much better than before I came. I highly recommend your company and staff.

I am writing to express my serious concerns regarding LifeStance Health's billing practices. At the time I became a patient, I provided my primary insurance information over the phone, and my secondary insurance details were entered into the patient portal. For several months, I received statements reflecting either a zero balance or modest copay amounts ranging from approximately $35 to $60, which gave me no indication that there were any issues with my billing. It has since come to my attention that my secondary insurance repeatedly denied claims due to the absence of billing through my primary insurance. This pattern should have alerted the billing department to the existence of an additional insurance carrier. I also made efforts to clarify my coverage by speaking with the office on two occasions, including a conversation with an individual named Hunter, during which I reiterated that I had both primary and secondary insurance coverage. Despite these communications, there was no timely follow-up from the office to address or resolve the issue. Nearly a year later, I was unexpectedly presented with a bill exceeding $7,000. Many healthcare providers utilize electronic verification systems or proactively contact patients when claims are denied due to incomplete insurance information. Unfortunately, neither of these standard practices appears to have been followed in my case. This situation could have been avoided through more effective communication and appropriate follow-up procedures. Receiving statements indicating minimal or no balance for an extended period, only to later receive a substantial bill, is deeply concerning. Patients should not be placed in a position where they must bear the consequences of administrative oversights and insufficient communication.

I really like my provider. He’s knowledgeable and kind.

My counselor is kind and compassionate. She listens with intent and her suggestions have kept me grounded as I deal with chronic pain, and all life's trials in the midst of it.

Encouraging!

Professional, listened to my issues Honest objective conversation applying to my needs

I really like my new provider and how comfortable she made me in our first appointment. She really got to the root areas of my issues and we made simple plans/ strategies to start with small wins. I felt at ease talking about painful issues and very much listened to. My provider has already demonstrated extensive knowledge and given me hope.

Raji George is amazing!