LifeStance HealthAbout LifeStance Health Our team of psychiatrists, therapists, psychologists, and advanced practice nurses specializes in treating a wide range of mental health conditions, including anxiety, depression, ADHD, addiction, trauma, PTSD, and more. We personalize care plans to meet each individual's unique needs, ensuring you receive the best possible treatment. Book an appointment online or call your local office to get started.
LifeStance Health (lifestance.com) has 2,188 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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2,188 approved reviews, newest moderated first
Michele O.
Absolutely awful, DO NOT TRUST THEM!
Response from LifeStance HealthDec 29, 2023
Michele, thank you for your review. We are concerned to see we didn’t fully meet your expectations, but we would like to know why. If you have any feedback for us, please send it to [email protected] along with your full name, phone number, and location. Thank you.
Kristi
I’m almost speechless over how bad this place is. I chose a provider on their website based on his credentials (Ariel Mintz) which clearly says on his profile he sees patients with adhd etc. in fact, it says he specializes in it. I wait weeks for my appointment and then a few days before it I get a voicemail saying that the doctor doesn’t see people with adhd (and lists several other mental health disorders he doesn’t deal with) all disorders that were on his profile stating he DOES treat. I call back, no answer. Left a voicemail, it’s been almost a monthand I haven’theard a word and don’t believe i will. Just YIKES all around. Do yourself a favor and avoid this place
Response from LifeStance HealthDec 29, 2023
Kristi, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.
Paul W.
On December the 12th I received a reminder by email that my appointment was on December 13. On December the 13th I received a text message stating that they no longer take my insurance and I would need to find a new provider. I called and spoke with them and they pretty much told be too bad too sad find somebody else. I’ve been going there for 5+ years so unprofessional probably why there rating is so low. Would not recommend!
Response from LifeStance HealthDec 13, 2023
Paul, we are disappointed to hear about your experience because patient satisfaction is extremely important to us. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your phone number, full name, and location so we can pass along your concerns to the appropriate team? Thank you!
James P.
LifeStance set up a follow-up appointment for me on 12/12 at 3:40. I had to leave work early. When I arrived the receptionist asked for my name. She used the phrase "This is bad." and told me I did not have an appointment scheduled. She said sometimes the software does not save the information when it is input into the system. She tried to get me to reschedule and I told her I did not want to lose any more time at work. I will not be going back.
Response from LifeStance HealthDec 13, 2023
James, we are concerned to hear you did not have a good experience. We aim for total satisfaction for our patients and to provide a positive experience. We would like to further investigate your feedback. Can you please email us your full name, phone number, and location to [email protected]? Thank you very much!
Cody L.
They did a bait and switch on me. Signed up for an account and made an appointment for a telehealth appointment that was 2 days later. I check my account the night before the appointment and suddenly the appointment is changed to an in person visit that is a 3.5 hour drive from me. It also said I need to talk to an intake cordinator before the appointment. I reached out to LifeStance with multiple messages through the website as well as Facebook to no avail. Now my account has a 90$ balance. Not paying and will dispute this as well as file complaints. DONT TELL PEOPLE ITS A TELEHEALTH APPOINTMENT AND THEN SWITCH IT. SCAM. SCAM. SCAM. SCAM.
Response from LifeStance HealthDec 13, 2023
Hi Cody, thank you for sharing your experience with us. We are concerned to hear this and have shared your feedback with the appropriate teams for further investigation into this matter. Thank you.
Prevmy H.
I was stuck with this company after my doctor sold their practice to Lifestance. I didn't have one single good experience - doctor after doctor quit because Lifestance is so bad. I was left without care entirely because of their incompetence. I couldn't even quit them easily because they didn't return my call to have records released to another provider. Once they finally did, the lady was beyond rude. She said she'd send a form for me to fill out. She sent an email... empty... no form. I finally found what I needed on my own. It's a clown show. The ONLY thing they do in a timely manner is send bills - but those are like a Forrest Gump Box of chocolates. You never know what you're going to get. My appointments were always the same but the bills would be all different amounts, seemingly based on wind direction, someone's mood, and the serious possibility that my entire experience was a secretly televised practical joke.
Response from LifeStance HealthDec 7, 2023
Prevmy, we are concerned to hear about your experience and concerned by your report. This is certainly not a reflection of the culture we strive for. Would you please send your full name, phone number, and location to us in a private message to [email protected] so we can be sure to forward your concerns to the appropriate team? Thank you!
customer
they took $75 out my account for no true reason. fighting with them to give it back. they tossed me back and forth to three people within their organization with no resolution. Check out their Lawsuit reviews and all the trouble with breaking laws, it's got at least two, maybe more. don't trust them with our debt or credit card! Also the provider Michael Tolleson gave me a new medication called which causes sleeplessness and a change to the way take one of the medications. neither was a good change. I have chronic insomnia and the other caused me to be very cranky. I wasn't in need of a change as my meds as I am stable in my mental illness. they don't know or don't pay attention to what medications. Obviously they don't have the proper knowledge of the medications that they prescribe. Stay away!
Response from LifeStance HealthDec 7, 2023
We are disappointed to hear about your experience because patient satisfaction is extremely important to us. We take any concerns surrounding our care with seriousness and a great deal of compassion. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your phone number, full name, and location so we can pass along your concerns to the appropriate team? Thank you!
Dava
We have been with LifeStance for years. My son has severe autism and we had great providers. Our provider left the practice and the new incoming NP was awful. Never responded to messages, never got refills completed, my son ended up without meds and huge meltdown. We are moving on I would encourage everyone be very careful. I also was charged for canceled appointments even though we could not get through to cancel.
Response from LifeStance HealthDec 7, 2023
Dava, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.