LifeStance HealthReviews of lifestance.com

My experience with Colby Pacheco was deeply disappointing. Over an extended period of time, the communication often felt dismissive, rude, and unnecessarily aggressive. There was a noticeable lack of empathy, and genuine concerns frequently seemed to be met with little patience or understanding. A psychiatric provider should make patients feel heard, respected, and safe enough to be honest. Unfortunately, that was not the experience here. Being talked over, having concerns dismissed, and feeling like there was little interest in actually listening made it increasingly difficult to feel comfortable or trust the care being provided. After a significant amount of time, the overall experience left a very negative impression. Mental health care requires compassion and empathy—not just medication management.

Chantal is most helpful, and so caring. She has been my rock for many years. I am very thankful to her.

Really nice intake process with kind people. Super nice counselor!!

The relationship that I have with my therapist is the most significant part. I am grateful. They are very supportive, knowledgeable and caring.

My Psychiatrist listens closely and gently keeps me on point to make the best use of our time. She thoroughly considers all aspects regarding the circumstances of my condition. She doesn't just throw medication at me which I truly appreciate. She very effective at explaining treatment and helping to understand the whole body connection. She also is amazing about asking me about people I care about which for me is a huge part of my state of mind.

Providers are fine but the schedulers are terrible at providing suggestions for appropriate therapists. Dealing with their admin overall is terrible. Billing department is absolute hell. I've had to call multiple times to remove fees that collections had already agreed to waive. All cancellations, reschedulings and new appointments cannot be done online and have to happen over the phone. Even updating basic patient information, like preferred name (super transphobic btw) and address, requires a phone call. Avoid if possible. There are better therapy network alternatives out there like Grow and others.

This so called provider has violated my trust and failed forwarding critical information to the vetrans administrator that had referred me to them ! This company only worries about its payments leaving patients with questions on hold for hours just to foward to another dead end ! I strongly recommend staying away if you need personal help they are only equipped to push you through a computer system that is not user friendly! Completely failed in all aspects for treatment!

I have had several problems with this location. First few where with old therapists who just didnt listen. What made me decide to write this review, though, was my visits with a psychiatrist named Dr. Ilka Sephus. She has proven time and time again to not want to listen to me (and perhaps other patients) and try to control YOUR medication dosage. I told her several times my depression was manageable, but she kept pushing to either up or lower the dosage AGAINST MY WISHES. Providers are meant to work WITH their clients, not CONTROL them. Additionally she would spread disinformation about marijuana and motivation, along with wrongfully labelling one of my problems in my problems list as "cannabis abuse". Additionally - and im not sure if she did this or a past provider did - this location likes to label trans individuals with "gender identity disorder", which is an outdated term for gender dysphoria as of 2013. Dr Sephus never once made me feel heard. When she would take my blood pressure, it would be elevated. She is the only doctor Ive had this issue with. She is overall extremely rude and I would not recommend her to anybody. Generally approach LifeStance ready to firmly and aggressively self-advocate, because you're going to need to if you actually want to receive help from this location.