LifeStance HealthReviews of lifestance.com

I called on Monday for a first time appointment and was given an appointment for Tuesday. I had to reschedule the Tuesday appointment and received a bill for a $100.00 cancellation fee. There was not 48 hours from when the appointment was made to cancel or reschedule timely. The staff have been extremely difficult to work with and refuse to remove the bill. Needless to say I am going somewhere else.

The visit to the office was fine. It is the Patient Portal that is a problem. They never look at it and never reply to any thing I have posted. I have posted about changes to medicine and never get an answer. The portal is the pits. The phone response keeps referring you to it but don't use it you will not get an answer. I posted 2 messages on two different days and after 5 days still no answer. I had to call and speak to someone that does care either.

My visit with Casey Lee, NP at LifeStance Health was genuinely encouraging. She came in fully prepared, clearly having read my history. Casey was thoughtful, thorough, and truly present. I left feeling understood, supported, and confident in the plan we made.

It was a positive experience. I feel that my doctor understands my condition.

The counselor i was assigned to is a really good match for me. She is extremely educated and thorough during my sessions with her. She also shares the same faith as me and I know I was led to her by divine intervention most certainly. She's very easy to talk to. In the past I've really struggled to find a good fit for me or I'd get established with one only for them to up and quit and I'd have to start all over and it interfered with me getting the help I so desperately needed. How can we heal if we constantly have to start all over again. I pray she stays because she's great. Good match for sure. What a God send.

I was told by my therapist through life stance that I could also see a psychiatrist and they could work together and I could receive better mental care. I decided to do this and I was assigned a doctor. I saw her one time and then I already had an appointment with my old doctor and I was going to tell her I was switching doctors to work with a team and she thought it was a great idea. She told me of some concerns she was having about some of my symptoms and advised me to change some medication. When I had my second appointment with my doctor and I told her what the other doctor said she said she wouldn't see me anymore. She suggested IOP, which I told her was impossible for my life right now. She said to go to local mental health, or back to my old doctor, which is through mobile recovery, and is supposed to be temporary. I apologized to the doctor, but I was confused about the medication I was on. I asked if I could see a different doctor in life stance and she told me she's not recommending that and ended our appointment without me getting the medication I need. Her name is Lyndsey Dunstan and my appointment was July 31st at 9:00. I thought she treated me terrible as a patient trying to figure out what medication to take. I have schizo effective disorder and I've been trying for two years to get stable mental health. I have a therapist in life stance who has changed my life. Rozana Kelly, and I appreciate life stance and would like to continue my mental health with them. But I'd really like someone to look into my appointment, that doctor told me to do everything but continue with life stance but I believe in your business and I believe it will work for me with the right doctor. I'm not giving up.

Dorothy is insightful, a great listener, and has always treated me with respect. Looking forward to continuing with LifeStance for a long time. Thankfully it isn't just her that makes the experience great: In general LifeStance is professional, no-nonsense, has an easy website to navigate and deal with documents etc. Check-in is fast, links work. They nail the basics which is rare these days. Highly recommend.

Very professional and personable.