LifeStance HealthReviews of lifestance.com

My family member saw Victoria Walter for the first time and in 20 mins diagnosed them with depression & anxiety. She also prescribed medication. We wanted a second opinion due to the short time frame of the visit and cancelled the follow up. I requested documentation with the diagnosis as there was literally nothing in the patient portal. Victoria Walter then claimed she did not diagnosis my family member. The diagnosis codes were literally the only things on the chart summary. How do you file for insurance and prescribe without a diagnosis??? This is not only shady but very unprofessional. I requested & paid for medical records and was told it would take 2-3 business days. It is now 2 weeks and they still have not provided anything. I DO NOT RECOMMEND!

The BILLING Department truly is AWFUL!!! Many times I have CANCELLED or CHANGED an appointment (By thier rules - within 48 hours) and yet they still charge me for missed appointments... The other day I was on hold for 55 minutes when I gave up. Here is another practice that is terrible but I think they have stopped it... LifeStance would schedule an appointment and without your agreement or consent they would schedule 2 consecutive follow ups. So if I did not like the THERAPIST (and that is often) I would get charged for MISSED APPTS.

I Had Telemed appointment with Joann Gulley on 3/29/2024 at that time she stated she would refill my subscriptons becase she was a new subscriber and diod not want me to run out of my medications.Ms. Gulley stated she would call them in so I would not run out before seeing her in the office. When I left the office 4/2004 she again stated she again that she would refill my prescriptiona. Again this was not done. I am currently out of some medications. Joann was good but her follow up was poor

Horrible customer service. I have called three times over a billing issue. I elected twice the call back feature (keep my place in line). Never a call back. When I call without latter, left on hold for over 40 mins, hung up.

Therapist was helpful and knowledgeable. When dealing with such deep dark feelings...the occasional smile would have been warranted

I was thankful to have Mr. Dan Cooper as my counselor for a long time now, who truly has made a positive impact on me. From the moment I met him, i felt supported and welcomed. His genuine compassion made it easy for me to open up about my struggles, and he has helped me find positive ways to navigate them. He has been incredibly supportive and has overall helped me gain self control and find gratitude in my life. Feeling blessed.

I have the best doctors that actually listen to what I have to say. They are not dismissive and the customer service at LifeStance is phenomenal! I will call them from time to time when I need help with scheduling and the representative is patient with me and will help me. I would highly recommend anyone to go through with this company. It has been a life changer for me in a positive way!

Austin is compassionate, professional, knowledgeable about medication and their effects, and easy to talk to. The online format is convenient and easily accessible. I highly recommend Life Stance.