LifeStance HealthReviews of lifestance.com

I like talking with them . Very helpful and listens to every situation you tell them. Very understanding.

I was truly disappointed in this company. I was seeking a male therapist for my troubled son who had various mental health conditions. He was given Kevin Larkins who at first appeared he was gravely concerned with his behaviors and that he could resonate with him. He gave me this spill how we have to take care of our young black men and he grew up in the hood and blah blah blah. He would say he would come to see my son on our side of town and on those days he wouldn't even answer the phone nor respond to texts. My sons behavior worsened and was intolerable for me as a mom. I was desperately looking for help to save my son from future incarceration and needed an urgent intervention! I did not get that at all. All he did during our virtual visits was discuss a balance that shouldn't of been there because his staff never uploaded my Tricare to the system. I personally thought it was unethical to bring that up during a virtual visit but that just assured me there was no true genuineness in this man! It was just about the money. In my 17 years working alongside healthcare professionals Ive never seen a Dr ask a client about billing issues. Thats why you have a billing department sir. That wasnt it he told me that my son was a lost cause and there was no hope for him. My son heard this! It enraged me but my worst fears came true as my son has been incarcerated since his visit with this fraud of a human being. You have an ethical duty to do no harm and at that sir you failed my son and me. I wouldn’t recommend this establishment to anyone who needs mental health services. Go somewhere where your mental health needs are taken serious and are valued over monetary or insurance claims. 6/2022

Only adds to stress to your mental health! I've been working with this organization for 5 weeks. Was assigned a horrible therapist who wound up leaving the organization after 2 sessions with me stating the companies vision didn't align with hers. In addition it is practically IMPOSSIBLE to speak to a human being unless it is about setting up an appt (getting money from you), or billing (getting money from you). There is no way to upload documents directly to their portal for review. Requests for assistance from both staff and Dr. are impossible to get timely...again...did I say MENTAL health? At one point I was told that documents I needed to return to work had been uploaded and taken care of, only to see the original documents with NOTHING updated. In addition, I have not gotten paid in 5 weeks due to their lack of follow up. This organization has done nothing to help me besides give me drugs...increasing dosages, and billing me. DONE!

LifeStance Health was the first mental healthcare provider I have made an appointment with. It was incredibly disappointing, the psychiatrist did not ask questions and the appointments would last no longer than fifteen minutes. However, they would charge me a Level-4 visit, which requires about 30-40 minutes with the patient, plus 20-30 minutes of write up required of the doctor. I can tell you that even if our meetings were 30-40 minutes long, there was no additional work done afterwards because there is no forms or write ups on my profile that I can access from my doctor. Medication was given fairly quickly but it did not feel like they were checking in on whether or not it worked - just billing me monthly for "providing medications" (which was bills on top of paying the pharmacy for medication). If you are even thinking of LifeStance, get ready for bills with no explanations on receipts and no transparency. I would receive bills randomly, months after my appointment so I couldn't even figure out what the reason for it was. They were never upfront how much it would cost either. For someone with anxiety and depression, having random bills appear made everything significantly worse mentally. I genuinely feel like they are taking advantage of people who are at a low point in their life. I had chosen LifeStance because their website looked the most professional out of all the providers in my area, but it was all a facade to cover up their sketchy practices.

My therapist is absolutely wonderful and I like that they send me plenty of reminders. Much better experience than Sondermind. So far I have not had any billing issues although when I first made an appt I got a vm that I needed to add my cc info before 3pm or my appt would be cancelled. Super weird. Even after I added it I got another message after my first appt that it wasn’t in there. Hoping I will not run into any nightmare issues some others are describing but so far so good.

I’ve had no issues with Lifestance Health. Usually I’ve been able to easily change appointments at the Celebration, FL office and they have always changed it to virtual on the same day if needed or allowed me to reschedule when I’ve asked in the appropriate amount of time. I’ve enjoyed my experiences with my clinical social worker and psychiatric nurse practitioner and do see progress over time. I’ve had diagnoses that were accurate and medications that have changed my life positively. I may not be perfect, but I am able to work through life’s challenges a lot easier having their help and trying to use their guidance to get me through it.

Helpful text reminders about upcoming appointments. Easy check in. I meet with my Therapist Virtuatly. I'm pleased to say my experience has been very good

I had a telehealth appointment at 5:00pm, I waited until 5:30pm and no one showed up. Despite this, I was charged a $90 no show fee. When I tried to dispute this, they told me the provider DID show up, and I was the one who failed to appear. They are either LYING or gave me a bad link, but unfortunately I have no way to properly dispute this, as I didn't think to take screen shots of the empty room for evidence (which I will do in the future). They have refused to take responsibility and are practically scamming me out of $90, which as a person with low income, I kinda need!