LifeStance HealthReviews of lifestance.com

I really appreciate Dr Braucher. He has been a great provider!

Our family has had excellent therapy here with Tim O’Brien and Meg Chromey for over 7 years. Crystal Garrison has been a very good medication manager, as well.

I should’ve listened to all the comments. The customer service is brain dead. Asked for my date of birth on intake, then cancelled my appointment a day before due to the therapist’s age restrictions. I did not request that particular therapist, they assigned me to them. If the therapist has a literal restriction, why wouldn’t they consider that? The second customer service rep that answered the phone when I went to reschedule sounded inconvenienced and rude for no reason. Don’t waste your time with this garbage.

My initial experience hasn't been all that great. Hard to get a hold of someone on the phone. Searching for a provider (a therapist to work with) isn't the easiest on their site, as I didn't find a way to add a Filter so that I'd ONLY see those people who accepted my insurance. As a result, you have to go through and check each provider/therapist profile, one by one, to see IF they accept your insurance. Also, there were some providers I thought I might want to work with, and so I'd click on 'Schedule an appointment', only to then see a pop-up of 'this provider has no upcoming availability'. (What does that mean exactly? ...no availability for the next few weeks? Or not accepting ANY new patients?? On the day of my first scheduled appt., I dialed-in, only for the provider to say 'actually, we cannot have a session today because you didn't fill out the online intake forms.' I said 'I actually tried to do so, and contacted Lifestance to say I was having issues accessing the forms, and no one ever got back to me.' (And, how is it that my own therapist didn't flag this fact, and sooner? So I set aside time to meet with her, and it was only AT the time of our session, that I'm told 'oh, actually, we cannot meet right now...we'll have to reschedule, and once you complete the forms...'?? Also, as others here have mentioned, my first appointment included lots of additional 'intake' questions (even though I'd already and finally been able to complete a lengthy 'intake' questionnaire on their website, before my first appointment). I'm not sure if it's across the board with Lifestance, or if it were particular to my particular provider (and her areas of expertise) but I got the strong sense that Lifestance and/or my particular provider work with people who have more serious issues going on in their lives...who may experience abuse, or use drugs/alcohol, be suicidal etc. I say this because, after my answering all the questions my provider posed to me, about how I've been feeling, etc., she said towards the end of the call, 'OK, based upon my assessment, on a scale of 1-10 you are a '2' for anxiety and depression' (...the implication mainly being that I don't really need any help...that I don't really have any issues). It all felt very robotic and formulaic. I thought to myself 'I'm sorry...I thought that if any one of us feels like some talk therapy would be good for us, that we should have the option to decide if we want to talk to someone... and that the insurance that we PAY to have, should afford us that opportunity?' But it was as if Lifestance as a whole, and/or the particular therapist, do everything according to a literal manual, complete with a check-off list. I'd mentioned to my therapist how I've been feeling very 'ADD'...easily distracted...have a hard time completing things on my to-do list, and that this fact bothers me. She mentioned, towards the end of the call, that during future sessions, she could help me with relaxation techniques, breathing exercises journaling, creating to-do lists and building in breaks so that my to-do list doesn't seem so overwhelming, etc. And all I could think was 'do you think I don't already know all those tricks?? Don't you know that all that type of advices and how-to's can be readily found elsewhere online? I came to Lifestance because I need help in understanding why I'm having a hard time doing this on my own...why, even though I intellectually know better...I know all the healthy habits I should be trying to employ...why I'm still not doing those habits..." I'm going to try out a different provider/therapist at Lifestance and see if that goes any better.

Told the scheduler exactly what I needed (a psychiatrist or psychologist to write a WPATH letter pre surgery). Turned up to the appointment that was scheduled with a psychiatric nurse who had no idea what a WPATH letter is. Left two voicemails and two emails both went unanswered at corporate. Would not recommend this place to anyone. Still had to pay $20 for nothing.

They ask you to arrive 15 min before your scheduled appointment. They Call the day before to remind you to arrive 15 min early just to have you waiting outside until your appointment time the doors were locked even. Also I specifically wanted to do group dbt therapy went through the entire “assessment” only for her to say she does cbt individual therapy I found it a big waste of time and she did a lot of smirking which infuriated me. I wouldn’t recommend this place to anyone.

I was charged a 100$ no show fee because I had to cancel my daughter's appointment for a Tuesday on a Monday due to her being placed into a psychiatric program. Their policy is that you have to cancel 48 hours, no grace given. They also charged my credit card for the full amount of her appointments and then charged her insurance and got all of the money from the insurance company but I had to call them a month later and request the refund. Of course that refund is minus the 100$ missed appointment fee. Now I am waiting for my refund to be approved and processed.

If I could give a 0, I would. I am beyond upset, this company allowed me to fill out a accessment online, including my insurance. I have talked to correspond with more than 1 person about filling out documents, email, phone calls. When someone would call me from the office no one made me aware of my insurance because everything was approved online. I think I inquired about their services on Sunday August 11, online. So the process started from there and I was assigned a person according to my accessment and a time& date. The day of my appointment probably 5 mins before my appointment I get a phone call that they are unable to provide services to me because my secondary insurance is out of network!!! I said but my first insurance is in network and will pay for the services. She said unfortunately the company policy will not accept it. I know it is not her fault, but I told her I have been responding to emails, text, and phone calls and no one was aware of this but you? I said I am very angry disappointed and the company is very unprofessional in how they handle their clients. I am beyond appalled.! I will never recommend this business to no one in need of mental health, just UNBELIEVABLE!