LifeStance HealthReviews of lifestance.com

I like my doctor but all of a sudden I've ive been getting billed an additional $115 charge and no one can tell me why. They just tell me what it means. I've seen my doctor for years and suddenly there's an additional charge. I've talked to my doctor, billing, and the front desk and just keep getting the go around. You mean to tell me I'm paying $330 for a 15 minute medication refill visit after years of paying $215 and no can tell me why. Cool. I gotta start looking for another doctor now

Lifestance has the worst customer service. There are constantly billing mistakes and when you call to clear them up, you get young, uneducated, poorly trained people. This company is a money grab. There are great therapists but do yourself a favor and go somewhere local because this place isn’t worth the headache. Edit: I’m also pretty sure they’ve been spamming good reviews. Again ANYWHERE ELSE IS BETTER

The option of phone or virtual visits is very convenient. Everyone I’ve interacted with has been very pleasant and helpful.

They are impossible to contact. I have tried to update my insurance information for two months but neither their portal nor their phone number ever gets answered. An update from week of Sep 11, 2024 They did promptly rectify this situation after my earlier review, so I changed the rating from 1 to 3

Dean is an outstanding therapist! Anyone who gets him is blessed! He has a true gift when it comes to working with adolescents or young adults. He is funny too. My son absolutely loves him. He makes my son feel extremely comfortable to talk to him. He has really helped my son already!

Please BEWARE of this place. They will loot you... Horrible experience. They charged me $605 for one 15 minutes session and Customer service people are very rude

I was given medication for depression that helped. I was given a pill to take when needed for anxiety. They were too strong and no other considerations to my recurring anxiety attacks were given. The same can be said for the counselor.. no serious consideration of anxiety.. other than breathing or music. In reality my anxiety has gotten so bad that in public I act out.. eg. Screaming at folks in public! No help! Secondly, as someone who has been in many counseling situations, I found the 2 counselors I tried good for beginners, but not for in-depth issues. Also, they have quite a repertoire of ways of counseling but, didn’t use them with me. Third, when I started, the dial-in for a tele-session was okay. It has now been changed and for each session you enter the same lengthy data (15 minutes more) over and over. Why isn’t this stored?? So.. if you have basic issues, give them a try; if your issues are more complicated, go elsewhere.

Doctors are okay, customer service is an ABSOLUTE NIGHTMARE. On hold for 45 minutes just to update my credit card. Bounced around the robot on the phone for literally an hour just to speak to an office about an appointment. No price transparency at all for psych evaluations, I’ve had to ask 4 people and no one will give me an answer on how much it will cost. DONT WASTE YOUR TIME