Greg D.
Half Good/Half Bad
There are two halves to this review about my longstanding relationship with this company. The care the health providers have shown over the years has been great. Unfortunately, the office side of the company has been consistently frustrating. Inconsistent billing, terrible communication, difficult phone access, challenging appointment-making all drag their score down.
Response from LifeStance HealthNov 7, 2024
Greg, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at [email protected] with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you.