LifeStance HealthReviews of lifestance.com

My first time using and I thought the person I worked with was good. It was very easy to use. Plus I was able to pick what worked for me.

LifeStance has been a life changer for me. My new psychiatrist, Jennifer Huskinson, has solved my sleeping issues! She’s also very responsive to questions in the portal and anything else you may need between appointments. My therapist has worked closely with me on the issues I bring to the table. She keeps in mind what I say I want from the treatment and individual sessions as well as what I want for my life. The call center that answers the phone for them is quick and will match you with the best providers based on your needs.

I found my counselor to be awesome she listened and cared which I really needed

I love all my staff that I work with. They are so good to me. Elizabeth Turner is a league of her own.

Lifestance is a cruel JOKE of a company. First, they overcharged me for an already absurdly expensive telehealth call with Dr. Patsiornik. He was late and half of the session was spent answering dumb stock questions rating myself from 1 to 10 on extremely broad subjects with no concept of duration or time or space - the whole thing was absolutely lazy and made no sense whatsoever. But never mind that. They charged me nearly $500 for 45 minutes online with him! I noticed a smaller number charged to my Cigna account, so I contacted them about it to see what was going on. About 2 months later of spotty, curt, often self-contradictory communication, they refunded me about $90 back. Then I scheduled an EAP session with one of their therapists. They took the EAP number down on the line and said they accept it. What do you know... a month later of confusing back and forth with their billing person Talena, I'm told that they DON'T take EAP, and that I was to magically know this despite them TELLING ME ON THE PHONE that they took EAP. It made zero sense and they thrust the blame and responsibility directly on me after they made their own mistake, forcing a $210 bill upon my shoulders. To add insult to injury, they wanted me to do their job and call my own insurance company to see if they accepted the visit, which my insurance had no record of. How was this not settled and straightened out BEFORE my visit explicitly telling them I would be using Cigna EAP? But they made sure to charge me in the meantime! I told them to review their phone records. Of course, they had no concept of when I called and no one was going to lift a finger... so I went through my phone records with my telephone provider and pointed them to the call. She said she will review the call. I don't even know what the point was then since they already billed me $210 for the EAP. Of course, they didn't follow up... weeks later, no answer, dead silence. So I've just sent them money for what was supposed to be a free visit, and I hope they choke on it. I will be spreading news on every bulletin board and forum I can find on how careless their service is and how they don't care at all about their customers. The funny part is... if they truly did care for their customers, reflecting their email, wecare so on and so forth, they would have made some admission of their error, annuled the visit or came to a mutual compromise, as I very much liked my therapist and planned to go there regularly. I would have almost certainly visited her regularly. Instead, they have lost potentially thousands of dollars due to their complete incompetence and bureaucratic greed. They will be losing much more now as I will be spreading this information in every place, and in every nook and cranny I can find, all over the internet.

This was the WORST experience of my life when it comes to therapy! My first appointment was an intake. I get that, it has to happen. And, keep in mind, you prepay to even get your appointment! My second appointment they called me to cancel and rescheduled it. The appointment came and the therapist took a phone call half way through the appointment and never got off until the appointment had 5 mins left. I paid for both appointments and now they are trying to charge me for yet another appointment that never happened! Deceptive!! Horrible company that prays on people in crisis.

I give this rating because I requested for a psychiatrist and I saw one but then he disappeared and I never saw him again and I was worried it would happen again but now I have a new psychiatrist which I'm happy about and with the new psychiatrist I just ask him to treat me like I'm important like his other clients and my therapist is amazing I just hope I can continue seeing both my psychiatrist and my therapist cause they really do help me out alot and every time I send messages I don't get a response back so hopefully that improves

Terrible, terrible place. My mental health deteriorated after weeks of treatment. There was no listening to my medication needs. My past prescription history was ignored like it was at the last place. They want to play, "experiment with this drug" or "that drug," instead of listening to the patient, who is hiring THEM, to be their mental health practitioner. Similar to other reviews, I was listened to and treated like a child whos' pedantic mother is chiding him for misbehaving. I would give 0 stars if I could.