LifeStance HealthReviews of lifestance.com

Been seeing Dr Zain Choudhry for several years now and I cannot say enough good things about him. From two years ago until now there is a big difference in how my mental health is Would recommend highly

I can’t speak about the company, seeing everything is virtual now. I can only give a review about my therapist. Mr. Marc Goldman is WONDERFUL!!! He listens intently and with Great Care and Skill!!! He’s Supportive and Encouraging and he still manages to Correct or Help Me to identify where I could benefit from another perspective!!! His advice is spot on and it’s practical where I can use it immediately, like when the session ends or before!!! LifeStance has given me a New Lease on Life, A New Outlook with Brand New Hope!!! And it’s all because of a Great Therapist Marc Goldman!!!

The staff at LifeStance was incredibly helpful and I was able to understand what was going on with myself during my visit. I simply wish that there was an easier way to do a follow up appointment via the patient portal.

I’ve been a patient with LifeStance for a few years now. When I started I was extremely optimistic as my med provider seemed extremely personable and I felt like we clicked. I was also set up with a therapist who although very young seemed eager to help, kind and made me feel comfortable. These things quickly changed. My review will only be about my med provider experience. After a few months, I was dropped by my med provider, she felt I had missed too many appointments. I took issue with this because #1 we disagreed on how many appointments I flat out “missed” versus rescheduled, or was unable to connect via LifeStances VSee app for telehealth appointments. #2, there was zero prior communication stating I was at risk of being dropped due to anything being wrong. But, c’est la vie. I was set up with another provider easy enough. This relationship never worked for me, simply because I was set up with the opposite sex, and I had a hard time opening up. This provider, I will say worked with me to the best of their ability and always made me feel seen. Quite some time in, I felt like I wasn’t progressing and requested to be transferred to a same sex provider. This ultimately was a huge mistake. I was connected with an elderly woman who simply wanted to know what I wanted prescribed. My meds remained pretty much the same as they were when I transferred, as I am not a professional in psychiatric medication and she was extremely unhelpful with making suggestions for anything new. I stayed with this provider for sometime trying to navigate proper dosages and such, until she dismissed me as a client for addressing a problem. I was being prescribed a medication that at low doses is used to help with sleep. At higher doses the medication can be extremely sedating, cause weight gain, and for me was causing a night binge eating disorder. Being able to sleep at night, is a huge problem for me, so this medication is extremely important to me. During our visit she asked me what she always did, “What are you on, and how many milligrams”. I gave her my answers. This particular medication I let her know I was experiencing side effects at previously prescribed doses, and specifically stated I would/could and was only taking a minimal dose. When she sent my medications to be filled at the pharmacy she purposefully sent this medication at double the milligrams I stated I was taking. Her reasoning was that I “seemed” to bounce between the two dosages. I filled the prescription with her comments in mind thinking I would be able to cut the medication in half. After picking up the medication, I learned it’s not a medication that can be cut in half. I reached out to her via the patient portal as instructed by LifeStance, only to receive a response stating that she would not call in another prescription because I filled the original one, and that I needed to make another appointment to discuss options. I thought this was unfair, as she, the experienced professional, should have known when prescribing the medication that it could not be taken at the dose I told her I was on. But, I followed her demands and tried to make an appointment; I couldn’t be seen for another 3 weeks. So I sent another message via the patient portal, expressing my frustration and concerns. It wasn’t my fault it was prescribed incorrectly. I should not have to suffer because of her mistake, I rely on this medication to help me sleep, not sleeping well for 3 weeks will be a nightmare. She responded a week later telling me she would be transferring me to another provider. LifeStance sent me a text message asking me to call because my provider had made a referral for a new provider. I called and I was set up with one, given an appointment time, and sent intake forms. I also made a complaint regarding what had happened. Then the day before my appointment, I get a call from LifeStance telling me they have to cancel my appointment because the provider had suddenly become no longer a “match”. The agent wanted to offer “resources”, and informed me that I had plenty of medication to last me until I was able to be seen by another provider in a different clinic. I asked to be told why I was being dismissed from the clinic altogether, and was unable to get any answer other than “the provider is no longer a match” while in the phone. LifeStance worked well for telehealth, but I cannot recommend their med providers, or the company as a whole. There is very poor communication, and no accountability.

Emily Kyte was my therapist during a particularly difficult time in my and i was seeing her twice a week. She agreed to find me a new therapist for new treatment. I went three months without treatment and was told my Lifestance that the referral is being processed. I called and messaged emily and lifestance multiple times and told them I need treatment and to find me a new therapist. Emily knew the therapist fell through in mid November and its now mid February. Lifestance said they cant find me anyone and Emily has medically abandoned me. I am reporting them both to the board of health and speaking out publicly about their continued medical negligence. Do not use this company! This is the third time this has happened.

Update: I wrote to the email mentioned in their reply and haven't gotten a response. I will update here if I get a reply at some point, but I don't think I will. Just look them up at the Better Bussiness Bureau: "this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. " The above has been certainly my experience, and they are absolutely impossible to get a hold of. If you get a person on the phone, they will say they will call back and never do. 1) They just charged me $400 for services provided over 2 years ago, without going through my insurance. 2) They charged me $150 for psychiatric counseling sessions that never occurred (meetings were to update my prescription only and never lasted more than 15 minutes). 3) I had balance in my favor that mysteriously disappeared and no one could offer me a solution (no, it was not used to cover other charges). 3) They have charged my card on file without my consent while I was contesting charges. I contested the charge through my card issuer and they never replied to my card issuer either. Yes, some of their medical providers can be good, but it's a lucky draw, and they can't retain some of their good personnel, which speaks badly of them. The company itself is awful and better alternatives exist that should be preferred instead. I suggest you seek more trustworthy and compassionate alternatives.

Terri Koschnik is the best! Best therapist I’ve ever had. And I’ve had many.

I enjoy attending my appointment with My therapist and psychiatrist. They can relate, and are very understanding.