LifeStance HealthReviews of lifestance.com

They are absolutely amazing. Everyone I've met has been hands on and so helpful. They actually care and tend to every need I have. I would definitely recommend them over and over

LifeStance has been over billing me for every single appointment for nearly 3 years. They use a combination of fraudulent billing practices- they have over exaggerated the duration of my appointments; charged me for services I have not received; and double-billed me. I have been over billed for every single appointment I have ever had. LifeStance has yet to provide me with documentation showing the actual duration (not a range) of each appointment, although I have requested this THIRTEEN times. I have screenshots showing my most recent appointment with LifeStance Health lasted seven minutes. They have billed this using billing codes for BOTH a “30-39 minute established patient appointment” AND “16-37 minutes psychotherapy”. The total they have billed me for this seven minute appointment is $405. This is not an isolated incident. They have done this for every single appointment I’ve ever had. I have NEVER received psychotherapy from LifeStance; I have never had an appointment last more than 15 minutes. LifeStance is quick to respond to negative reviews but then they do not follow up, much less fix the issues. At this point it’s clear to me that they won’t provide me documentation showing the ACTUAL duration of my appointments because they know this would expose their fraud.

I work in trauma surgery which requires me to me sharp, well rested and prepared for anything at any time. I've struggled with focusing at work as well as having problems sleeping because my brain never turns off. This has been a issue I've had for as long as I can remember. I started taking THC gummies to help me sleep which helps somewhat. My therapist diagnosed me with ADHD, recommended Adderall and wrote me a letter stating that. I sat on that letter for over a year before reaching out and see a psychiatrist to get a prescription. This psychiatrist, Sulaiman Iqbal, had no interest in seeing this letter or even trying to reach out to my therapist. He wanted to drug test me before he would prescribe anything because he wanted to check me for coke and heroine and to continue to drug test me if he wrote me an RX. I've never used those drugs before neither have I ever abused any substances of any kind. I never had a history of addiction, being arrested or admitted to any kind of mental health facility. Just after a couple sessions, this doctor assumes the worst in me. He wanted me to see him a few times more before he thought of prescribing me anything. What a waste of money. This guy's plan is to test me every month for drugs and to constantly see him. Who has this kind of time and resources? I've talked about this with my therapist (that I've seen for the last two years) and my couples therapist (that I've seen for over a year) and both of them think this guy is ridiculous. My therapist thought the fact he wanted to drug test me was off considering they usually do that when there's a court order. She had told me to report him for malpractice. Since this has happened I've been laid off from the Dodge cuts and I'm losing my house. It would have been nice to have a therapist that gave a shit rather than try to treat me like a drug addict.

My Therapist Holly is wonderful. She listens closely to my statements and has helped me to identify specifically what is triggering me. The telephone conferencing is better for me since I am a unattractive when I cry. Lol

I’m very impressed with my therapist. She is a true professional and is so easy to talk to about things that I need help with. I look forward to my next appointment with Celeste Goodman. She has been very helpful in helping me work through some issues.

I had been a patient since this company was Western Psychological. I started therapy in 2019. Fastforward to today 4/9/25 and I am no longer going to receive services through them. A few months ago my therapist left Lifestance, and now my Psychiatrist too. There is a reason this is happening. The change is running the company to the ground. I finally started making progress with my mental health just under a year ago. but all of the sudden they require me to have my debit card or credit card on file in order to schedule any appointments. I saw my psychiatrist a couple days ago and decided then that I was leaving Lifestance. Today I got a call from them to schedule with new therapist. I wasn't going to answer but decided I would try again to schedule and no they would not let me schedule without consenting for them to charge my care without permission. Since 2019 I have paid every single bill I received. I do not owe them any money and recently my insurance started to cover 100% including copay. This is very difficult for my mental health and this is not what a company like this should be doing. There are so many people that are in horrible headspaces and this company is just making it harder for them to seek help. I DO NOT RECOMMEND THEM.

Counselor called me 5 different words for 'idiot' within 40 minutes. She was completely a joke for a counselor - she honestly didn't listen to a word I said. I complained, they said all was ok and now 12 months later they're back trying to collect over $600 in bills for a 40 minute intro appointment that I was told would be removed from my account. THIS COMPANY IS NOT BBB ACCREDITED!!!!! DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The staff is great at what they do, They have helped many members of my family deal with trauma. They have also been able to address and support my needs and those of my family members, and give us the necessary tools to be successful moving forward.