LifeStance HealthReviews of lifestance.com

Kimberly Grider is AMAZING!! She is the first psych specialist I’ve had that actually listens to me completely. While I had past psych providers that helped me, none have been as wonderful as Kimberly! She is kind, patient, understanding, and very knowledgeable. I like that she gives me some decision-making power without making it seem like she doesn’t care. I can tell she truly cares about my well-being.

Very professional and considerate and caring

Was kicked off and I was told I was the next person. When I got back online first I was told one person was ahead of me then I was told two people were ahead of me. When I finally got to talk to a nurse practitioner which I was lead to believe that it would be a psychiatrist that I would talk to which is what I wanted. None of my concerns were listened to and I have severe anxiety and panic attacks. It wasn't listened to and she just gave me a prescription for 25 milligrams of Zoloft, and nothing else. It's 930 at night and she never called it in. I felt unheard and that I was just a bother to her.

We were interviewed on our first visit and a medication that has been said to NEVER GIVE A PERSON WITH DEMENTIA OR ALZHEIMER’S was prescribed. I will not recommend this company or the NP to anyone.

We like our therapist and that’s the only reason I’m giving any stars. I sent multiple messages to the office manager requesting they consider removing the lobby’s air fresheners. I explained the many detrimental health issues associated with their use. She has not acknowledged me. I printed out studies supporting the removal of these fresheners and our therapist handed this information to the office manager. She still didn’t respond. The front desk staff told me the issue not theirs. I messaged through the patient portal and have not been acknowledged. Each week, I bring my son with epilepsy and cerebral palsy into an environment that is neuro toxic. Lifestance continues to ignore my health concerns. Only a few days ago, the therapist asked the staff to remove the air fresheners, for which I am thankful, but the fact that the office manager and the patient portal readers have completely ignored my legitimate attempts at communication is wrong. They seem efficient in sending me reminders to pay them, but can’t seem to engage in a conversation with me.

RUN! At first I thought this service was super convenient because they took my insurance, they have offices everywhere, my visits were virtual, and they provide extensive testing. I only wish I had taken the time to read the things written about them on the Internet. Everything was great until I really really needed them to pull through for me, and they failed miserably. If you are unlucky enough to have a mental illness like I do Then you are also at risk for having a total breakdown, and needing Take time off of work by way of a short term disability claim. My NP filled out the paperwork and accurately, only listing my long-standing diagnosis instead of my acute issues. I reached out to the psychiatrist who signs off on my medication (one of them a scheduled drug) to request she assist the NP in filling out this form. She said "I can't do that because I don't know you". So I had to pay another $80 copay for a 2nd separate appointment with the NP a month later to get the paperwork filled out correctly. I basically had to tell her what to write. The next hurdle was getting my records from them sent to the insurance company. Just to give you an example of how badly they failed me... I took 3 months off of work and go back to work in 3 days. I had to take out a personal loan just to make ends meet, as I am raising a grandchild by myself. I guess if you just have simple needs for therapy and medication, this is the place for you but I would not trust them to do anything more than that or to Advocate on your behalf at all. They only shining light in this whole mess is that my therapist Sareena is absolutely amazing.

Very supportive and responsive

Worst therapists office I've ever been to in my life. I am worse from them. They have the worst billing ever and bill incorrectly and try to take you to collections. They are unethical and need to be shut down.