Hal K.
Excellent, but not perfect.
My experience with Life Fone has been excellent. Their response although not always very fast is plenty fast enough. But my only experience has been with false alarms when I accidentally push the alarm button. I have two problems with the company one is the neck piece or the lanyard does not fit well onto the Transmitter that one wears around his neck. I finally Mickey Mouse it so that it fits, but it’s not perfect. Masking tape is not a great substitute for a good fit My second complaint which is much more serious is that I am not comfortable talking to a computer or a robot or AI when accidentally I pushed the button. I want a real person there and not a computer as a middle man. nevertheless I expect all the others use a computer also to weed out false alarms hence I’m staying with Life Fone, I think. I have been using Life Fone for five years.
Response from LifeFoneJan 3, 2025
Thank you for taking the time to share your experience with LifeFone and for talking with our customer service team about your concerns. If you are having issues with the lanyard, please reach out as we can troubleshoot that issue. With regard to the false alarm, please know that there is never an issue or concern when the button is accidentally pushed. Initially there is an automated response after which you are quickly transferred to a live agent who can provide assistance. We always seek to provide the most reliable service in an emergency and if you have any questions or concerns, one of our customer service agents can help address these with you! Thank you for being a loyal subscriber and we wish you a Happy New Year and good health.