LifeFone Reviews | Read Customer Reviews of lifefone.com

LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 86 reviews with 4 stars · Clear filters

Gregg M.
Oct 5, 2026
No problems with the device or the…
No problems with the device or the response. That has all been good. I do find your website confusing. It doesn't seem possible to just sign in with a user name and password, but you have to answer a lot of questions first to get in.
Response from LifeFoneOct 6, 2026
Thank you for sharing your feedback. We’re glad to hear that you’ve been happy with your LifeFone device and the response you’ve received. We’re sorry for the confusion you experienced when trying to access your account online. We’ll have someone from our team reach out to help make sure you’re set up with the appropriate account access. You’re also welcome to contact us directly anytime if you need assistance.
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customer
Sep 4, 2026
Ability to update a single section of…
Ability to update a single section of your profile without going through the entire thing
Response from LifeFoneSep 14, 2026
Thank you for taking the time to share your feedback. It is possible to change a single section by contacting our customer care team but we understand how important it is for managing your account to be as simple and convenient as possible. Comments like yours help us identify opportunities to improve the customer experience, and we'll be sure to share your suggestion with our team. Thank you for choosing LifeFone.
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Jacqueline Graves for Keith F.
Dec 23, 2025
We haven't used the service yet other…
We haven't used the service yet other than my father accidentally setting it off. Unfortunately it was at a funeral mass and my phone was in the car. I was first on the list. My other 4 siblings didn't recognize the number, so that wasn't good. An ambulance came.... At least we now know it works. My father received two calls on his phone from an unknown number. Who actually answers unknown numbers? Not me. I think we will now be prepared if it happens again.
Response from LifeFoneDec 23, 2025
Thank you for taking the time to share this experience. Situations like that can certainly catch families off guard, and we’re glad the system responded as designed when it was activated. For your father’s specific system, our Response Center may place calls from the following numbers after an alert: 1-877-330-3665 1-877-206-9141 1-801-781-6173 We encourage customers to call in to activate and test their unit at which point our team provides these numbers and encourages saving them in phones and sharing them with all emergency contacts. We appreciate your feedback and are glad your family feels more prepared going forward.
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Rose Marie C.
Aug 25, 2025
How long should it take to charge the…
How long should it take to charge the battery and thereafter how long should it work ?
Response from LifeFoneAug 26, 2025
Thank you for your question and for being a valued LifeFone customer. One of our customer service specialists will be in touch directly to review your device and provide clear guidance on charging times and expected battery life. We want to ensure you feel fully confident using your system, and our team is here to help every step of the way.
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ChattyOne
Jun 28, 2025
Good but costly
We have had lifefone for several years now. We have been happy with them, but we haven’t had any emergency so it’s truly hard to evaluate how they would be in an emergency. But when we do a monthly check, there is always a quick response and if we mistakingly Press the button, we get a voice that asks if we are OK so that’s all good. I would say there are other organizations that have less expensive programs so I would like them to be not as expensive as they are.
Response from LifeFoneJun 28, 2025
Thank you for being a valued LifeFone customer and for sharing your experience. We’re glad to hear that your monthly checks have been met with quick and reassuring responses—that kind of consistency is what we aim for every time. While we understand that cost is an important factor, we work hard to provide a high level of service, reliable equipment, and 24/7 support to ensure peace of mind. We truly appreciate your feedback and your continued trust in LifeFone.
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customer
May 16, 2025
My only concern with the unit is that…
My only concern with the unit is that it's GPS is not exact and it's address location. For example when at the vet recently and only told you all that I was on Highland Avenue. It did not say that I was at Highland Animal Hospital. I wonder what the future technology and you'll be able to hone down the location of the emergency. Thank you so much
Response from LifeFoneMay 20, 2025
Thank you for sharing your thoughts! You bring up an important point—while GPS-equipped devices use technology to help determine your location, current GPS systems do have limitations. GPS works by collecting signals from satellites through a process called trilateration, but factors like being inside a building or signal obstruction can affect precision. This means it may not always identify the exact address, floor, or business name—such as the animal hospital you mentioned. We’re always monitoring advancements in location technology and look forward to improvements that will provide even more accuracy in the future. We truly appreciate your feedback and thank you for choosing LifeFone!
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customer
Mar 18, 2025
Didn’t need it a lot but when my 89 yo…
Didn’t need it a lot but when my 89 yo mother fell, Lifefone was there.
Response from LifeFoneMar 19, 2025
Thank you for sharing your experience. We’re glad we could be there for your mother when she needed help. Her safety and your peace of mind are our top priorities. Please don’t hesitate to reach out if we can ever be of assistance. — The LifeFone Team
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Jerry
Mar 11, 2025
Back ground noise made it hard to hear…
Back ground noise made it hard to hear voice on speaker.
Response from LifeFoneMar 11, 2025
Thank you for taking the time to provide feedback on our service. Someone from our customer care team will reach out to you soon to go over this with you as your ability to hear clearly is important.
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