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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Neyomi D.
Mar 11, 2025
We bought this for my grandmother…
We bought this for my grandmother because she had fallen and was living alone at the time. Because of this, she was able to be for a bit. She's now with us and still wears it for safety. She's 97 years old. The only thing I would say is a negative would be the weight of it. Other than that, she's fine with wearing it.
Response from LifeFoneMar 12, 2025
Thank you for sharing your experience! We’re so glad to hear that your grandmother has LifeFone for added safety, both when she was living alone and now with your family. We understand that comfort is important. All of our systems are fairly lightweight but if the weight of her current device is a concern, we do offer other systems that are lighter. Our customer service team would be happy to discuss options that might be a better fit for her. Please feel free to reach out—we’re here to help! Thank you! The LifeFone Team
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Jerry
Mar 11, 2025
Back ground noise made it hard to hear…
Back ground noise made it hard to hear voice on speaker.
Response from LifeFoneMar 11, 2025
Thank you for taking the time to provide feedback on our service. Someone from our customer care team will reach out to you soon to go over this with you as your ability to hear clearly is important.
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Jo-An R.
Mar 11, 2025
Mom needed help.
My mother had fallen and was very weak, we called LifeFone and they arranged for the police and ambulance. Very helpful in a stressful situation.
Response from LifeFoneMar 11, 2025
Thank you for sharing your experience. We’re so glad we could assist during such a stressful time and help ensure your mother received the care she needed. Your peace of mind and her safety are our top priorities. Please don’t hesitate to reach out if we can ever be of further help. — The LifeFone Team
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Lucy R.
Mar 6, 2025
Got help fast when I fell and couldn’t…
Got help fast when I fell and couldn’t get up.
Response from LifeFoneMar 8, 2025
Thank you for sharing your experience! We're glad we could get you the help you needed quickly. Your safety is our top priority, and we’re always here for you. If you have any questions, please don’t hesitate to reach out. — The LifeFone Team
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Dianne
Feb 20, 2025
The fall prevention is no good
The fall prevention is no good. My last 3 falls (one face first and two on my back) it did not go off.
Response from LifeFoneFeb 21, 2025
Thank you for your feedback. We’re sorry to hear about your multiple falls and hope you’re doing well. We have a record of troubleshooting this with you a little more than year ago but we weren’t aware that you were experiencing additional issues. Our customer care team will be reaching out to you shortly to help troubleshoot this issue as your safety remains our top priority. — The LifeFone Team
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Larry M.
Feb 19, 2025
Fall pendant is absolute junk
Fall pendant is absolute junk. Response time is poor. Operators are not knowledgeable and don’t listen to what you tell them. I’m definitely looking to replace this company. Don’t waste your money on them
Response from LifeFoneFeb 20, 2025
Thank you for sharing your feedback. We take concerns about our service very seriously and are committed to providing reliable and responsive support to all of our customers. Upon reviewing your account, we found no prior reports regarding issues with fall detection. We encourage you to reach out to our Customer Care team so we can better understand your concerns and assist you. Your safety remains our top priority. The LifeFone Team
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Kathy M.
Feb 10, 2025
I had 2 defective devices
I had 2 defective devices . For 3 months I paid for monitoring that I did not receive. I fell, breaking 7 ribs, and when I pressed the button for help…nothing. Fortunately I was able to crawl to the sofa and reach my cell phone for help. I returned my pendant along with my extra charging device. No refund. Not even an apology. I would think they would want to see what went wrong …2 defective devices is not a coincidence. Somehow they made it seem like it was my fault as I did not test monthly…as recommended. I am 80 years old and need a reliable device. I would say to others, this is not a company who cares about the satisfaction of their clients.
Response from LifeFoneFeb 11, 2025
We appreciate your frustration and in no way did we mean to express that we think the equipment issue was your fault. As you can imagine, we are very dependent upon the equipment working properly and it’s rare to have an issue with multiple devices for the same subscriber. We only meant to suggest that the issue might have been related to AT&T’s network service in your area. Again, if you wish to discuss this with us we’d love to talk with you at your convenience.
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joy D.
Jan 13, 2025
I was in a closed garage going into my…
I was in a closed garage going into my house and lost my balance falling backwards down two steps and landing on my back and hitting my head on a cement floor. I could not get up therefore I pressed the button on my alert and within minutes help was there. the paramedics took me to the hospital
Response from LifeFoneJan 21, 2025
Thank you for taking the time to comment on your experience with LifeFone. We're so thankful you were able to push the button and get help when you needed it! Our customer service team is available to help should you have any questions and of course, any time you need our emergency service, don't hesitate to push the button! Best, The LifeFone Team!
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