LifeFoneReviews of lifefone.com

My mother's lifeFone pendent was not active for almost 5 months and no one bothered to call or check on her. If, God forbit, something happened to her, no one would know. When I called to cancel and asked why no one check on her, I was rudely told, " we don't check on all our customers, too many to call" WHAT!!!! This is why I trusted this company to make sure that they check on her. Horrible experience and horrible customer service. As long as you are paying, they don't care about the person on the other side of the pendent.

Too many false alarms with no fall detected.

I would like to give this company a negative rating! I attempted to sign up for the service and gave them my billing information twice. Not only did they still get it wrong, when I informed Marty that I was no longer interested as I took it as a sign not to deal with them, Marty called me a loser. I’m already dealing with putting everything in place for my loved one and to deal with this. What’s also unforgettable is that he has our personal information. I’ve never experienced customer service so disrespectful and bad.

I feel I was mislead by the LifeFone agent. After ordering the service I looked into setting up the account online as live in a different city than my family member. I saw that there wasn't a clear way to set up an online account. Calling him back he admonished me, why would you want to do that; "it's a waste of time, and not very helpful, and I certainly don't need it". I Insisted it was important so he gave me a direct number to call and said talk to them, they are more knowledgable about the portal and could create a login for me, he "couldn't be bothered to learn" (his words). After the delivery our nurse filled in what forms that came with the equipment and took a picture with her phone, emailed it and also mailed the form in. I wasn't available when it was set up so I called LifeFone 3 days later to be told that the only portal login was for paying bills, nothing more. There was no portal, no way to enter information other than calling or filling an online form, no way to review entered information; and, as of our conversation they had no contact information recorded other than myself. In case of emergency they would call 911. I'm the last person that should be called as I am thousands of miles away. And 911 isn't appropriate for someone on Hospice as they need to be first called. Still the service became operational with what was incomplete and inaccurate information. And yes, the first agent was informed and asked about our situation in some detail but nothing was provided in his setup of our service, including Hospice care. He also took my email address and said I would be notified of delivery and shipping. I never got an email and when I called back we confirmed my address. She was flummoxed about why I didn't get an email and assured me that the Agent I first talked with was highly regarded, a stickler for details, thorough, and very much up-to-date. This first agent also spent a good deal of our conversation talking down fall protection telling me that Doctors are against it, only 1 in 4 customers ask for it, and in his opinion all providers of medical alerts will stop offering fall protection in a couple of years. I should have listened to my gut. This man was opinionated, a bit full of himself, and admonishing. Not a good first impression so I'm liable to cancel the service.

My 89-year-old father just pushed his call button. He is almost deaf and thank God a neighbor was with him because they could barely hear the person talking to my father. It took so long for them to get an ambulance to my father that the neighbors called 911 instead. Not only that, my sister and I are the contacts and no one called us. we live out of state and thankfully the neighbors notified us that my father was being taken to the hospital. We will be canceling our service.

The device went off when it shouldn't have and it didn't go off when it should.

There was no attempt to contact me (who paid for the service and was the emergency contact) though my mother’s connection was out of order for 18 MONTHS! Once the problem was discovered, no offer to reimburse us for the fees paid over that period was made. Then my mother’s power and phone were out for two weeks after a storm and there was no attempt on their part to inform me. I’m glad my mother didn’t have an emergency during the time we were paying for this service because it was worthless.

Needed contact with a live person recently due to an emergency at my Mom's house. Got their voicemail. Had to leave a message and got no return call from this company. Will be looking for a new emergency response company