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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

customer
Jun 30, 2025
Customer service has been great
Customer service has been great. The few times I have needed to call about something, they walked through the problem with me to solve it. They even encouraged me to call back a few hours later, while they were still on duty to make sure that everything worked.
Response from LifeFoneJun 30, 2025
Thank you for your kind review! We’re so pleased to hear that our customer service team has been helpful and supportive. It’s always our goal to make sure you feel confident and comfortable with your system, and we’re glad we could walk through the issues and follow up to ensure everything was working properly. We appreciate your trust in LifeFone!
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ChattyOne
Jun 28, 2025
Good but costly
We have had lifefone for several years now. We have been happy with them, but we haven’t had any emergency so it’s truly hard to evaluate how they would be in an emergency. But when we do a monthly check, there is always a quick response and if we mistakingly Press the button, we get a voice that asks if we are OK so that’s all good. I would say there are other organizations that have less expensive programs so I would like them to be not as expensive as they are.
Response from LifeFoneJun 28, 2025
Thank you for being a valued LifeFone customer and for sharing your experience. We’re glad to hear that your monthly checks have been met with quick and reassuring responses—that kind of consistency is what we aim for every time. While we understand that cost is an important factor, we work hard to provide a high level of service, reliable equipment, and 24/7 support to ensure peace of mind. We truly appreciate your feedback and your continued trust in LifeFone.
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Carie
Jun 9, 2025
We got a Lifefone for a 95 year old…
We got a Lifefone for a 95 year old friend. Within the first 10 days she used it multiple times. The response time was great and communication was clear. We had to return it after 2 weeks as she was hospitalized and moved to a home. Ordering and returning was easy and phone calls were answered and helpful. I would definitely recommend the company and product.
Response from LifeFoneJun 9, 2025
Thank you for sharing your experience with LifeFone. We’re so glad to hear that the service was helpful during those first critical days and that our team was able to provide clear communication and quick response when it mattered most. While we’re sorry to hear about your friend’s change in circumstances, we’re pleased to know that both the ordering and return process were smooth. Your kind recommendation means a great deal to us, and we appreciate the trust you placed in LifeFone.
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customer
May 16, 2025
My only concern with the unit is that…
My only concern with the unit is that it's GPS is not exact and it's address location. For example when at the vet recently and only told you all that I was on Highland Avenue. It did not say that I was at Highland Animal Hospital. I wonder what the future technology and you'll be able to hone down the location of the emergency. Thank you so much
Response from LifeFoneMay 20, 2025
Thank you for sharing your thoughts! You bring up an important point—while GPS-equipped devices use technology to help determine your location, current GPS systems do have limitations. GPS works by collecting signals from satellites through a process called trilateration, but factors like being inside a building or signal obstruction can affect precision. This means it may not always identify the exact address, floor, or business name—such as the animal hospital you mentioned. We’re always monitoring advancements in location technology and look forward to improvements that will provide even more accuracy in the future. We truly appreciate your feedback and thank you for choosing LifeFone!
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Shelly
Apr 16, 2025
Invaluable
I was alerted twice during the first month with LifeFone. Both times, my mom needed paramedics. She was short of breath and activated the system independently the first time. The second time, LifeFone detected a fall. What a relief to have them on board!
Response from LifeFoneApr 16, 2025
Thank you so much for sharing your experience with LifeFone. We're so happy she had the fall detection feature so that we were able to send help the second time. If you ever have questions or need assistance, please don't hesitate to reach out and thank you again! Best - The LifeFone Team
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Stephanie
Apr 16, 2025
Great response time!
I’ve been using this Product for over five years now. My mom is 93 years old and lives in her home. It gives my mom and us peace of mind. They do a great job. I highly recommend their service.
Response from LifeFoneApr 16, 2025
Thank you so much for your kind words and review of LifeFone. In addition to ensuring that your Mom gets assistance when the button is pressed, one of our goals is to provide you with that peace of mind so that you can all rest a little easier! Don't ever hesitate to reach out if you need assistance! Thank you - The LifeFone Team
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Jim
Apr 3, 2025
Fast and competent
Fast, calm and resourceful in solving our issue.
Response from LifeFoneApr 3, 2025
Thank you for your kind words! We’re so glad to know our team was able to respond quickly and effectively when you needed support. Providing calm, reliable assistance is always our goal, and we appreciate you taking the time to share your experience. — The LifeFone Team
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customer
Mar 18, 2025
Didn’t need it a lot but when my 89 yo…
Didn’t need it a lot but when my 89 yo mother fell, Lifefone was there.
Response from LifeFoneMar 19, 2025
Thank you for sharing your experience. We’re glad we could be there for your mother when she needed help. Her safety and your peace of mind are our top priorities. Please don’t hesitate to reach out if we can ever be of assistance. — The LifeFone Team
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