LifeFone Reviews | Read Customer Reviews of lifefone.com

LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Leslie
Oct 10, 2017
The service is great
The service is great. The people calling and responding to alerts are wonderful. My only complaint is that equipment looks old and dated and if you are a longtime subscriber you are not offered new equipment as a new subscriber.
Response from LifeFoneOct 27, 2017
Good Afternoon Leslie, As we value our LifeFone customers, I am happy to know that service has been rewarding for your family, in addition we have recently launched a newly updated landline system that we would like to introduce to you. If you have not received a call about our newly remodeled equipment, please contact us at you earliest convenience. Our number is, 800-940-0262.
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Gayle
Oct 9, 2017
MY PEACE 0F MIND
Having a PEACE of mind is my #1 priority!!! My experience with LIFEFONE has been just that. I have just renewed my contract for a second year. It is comforting to know that there are professionals manning the emergency calls and how quickly they notify family members THAT IS MY PEACE OF MIND!!!
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Brenda
Oct 4, 2017
Recently my 83 y/o mom fell and pushed …
Recently my 83 y/o mom fell and pushed the button. LifeFone called me and another family member at 1am to let us know. I live out of state and am so appreciative for this peace of mind.
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Christine
Sep 22, 2017
I received the equipment promptly
I received the equipment promptly. The instructions were easy to setup. The customer service was very helpful and kind. This was a purchase for my father. He used it several times and had no problems. It gave me some peace of mind that he was safe. Also like a lot of other services there was no time commitment with them.
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Lou
Sep 21, 2017
Peace of mind
Peace of mind, for people who need this type of service. Have used LifeFone for many years, to provide a help line for aging mom, who lives at her own home with a care taker. We have actually used the help line many times in the past few years, with 100% satisfaction.
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Wayne
Sep 21, 2017
The service has been excellent
The service has been excellent. It has been worth every penny and has paid for itself within the first few months that my Mom has used it . Would highly recommend.
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Marilyn
Sep 20, 2017
I fell 6 weeks ago and LifeFone came to …
I fell 6 weeks ago and LifeFone came to me immediately and they called everybody on my list and took me straight to the hospital, they comforted me and could not have been nicer! Thank You for the Nice Lady who talked to me on the phone until the they arrived! Thank You LifeFone
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Mike
Sep 20, 2017
Sometimes it works
Sometimes it works, sometimes it doesn't. It's on a cellular system, that all of our cell phones work just fine at the house. But frequently when the machine tells you to test it, every few months, and you push the button it will not be able to call out. Minutes are precious. One time we did a test and it took about 5 to 6 minutes for the system to finally call home. On the other hand, we get all sorts of alerts. If the power goes out or if the phone part of the base station battery is worn down then it tells us via email or text. The system does email and text as promised when it is activated. When I am across town at work, I know if my mother or my sister have completed the test.
Response from LifeFoneSep 20, 2017
Dear Mike, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you might have had with our 3G AT&T cellular based system. Your feedback is valuable to us and we will use it to improve our products and services. We are here 24/7 if you need any further assistance. Thank you for being a valued LifeFone customer.
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