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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

DORIS
Sep 20, 2017
It is okay
It is okay. Thankfully I have not had to use it, but it does work. Goes off, if I get up too quickly and seems to think I fell. But, communication is good with the base and easy to cancel.
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George
Sep 14, 2017
Had one fall No alarm Two false …
Had one fall No alarm Two false alarms
Response from LifeFoneSep 17, 2017
Dear George, We value your feedback and the chance to resolve any issues that our customers may have. We are always here to help 24/7 whether it be a true emergency or a false alarm. Thank You for being a valued LifeFone customer.
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Arrive-1
Sep 6, 2017
Wonderful
Wonderful, quick service. Customer support for new users is excellent. I have recommended LifeFone to other family members. I love this service.
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Patricia
Sep 6, 2017
The daughter of the client
I am the daughter of the client, and LifeFone helped rescue my mom from a recent fall where she was not able to get to her phone. Mom pressed her button, EMT help summoned, and I was called. What a sense of relief and protection. The company also tests the connection often and has been very understanding when there has been a mistake with mom pressing the button, and she did not know it. THANK YOU LIFEFONE!
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Joyce
Aug 31, 2017
I find that answering my calls takes too long.
I find that ansering
Response from LifeFoneSep 1, 2017
Hello Joyce, We appreciate your honest feedback and will work with you to resolve this issue. We are always here for you 24/7 should you need any assistance. Thank you for being a valued LifeFone customer.
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Valoyce
Aug 30, 2017
I have used LifeFone for several years …
I have used LifeFone for several years and am satisfied.
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Elna
Aug 29, 2017
Fortunately I have not had an emergency …
Fortunately I have not had an emergency situation using LifeFone. But, I do know that when I do my monthly test I am always contacted quickly so I have faith that I would receive help if I needed it in a timely manner.
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James
Aug 24, 2017
Used LifeFone a couple of times and …
Used LifeFone a couple of times and greatfull for the response from police, paramedics, and ambulance. The pendant provides a sense of security when only one spouse is alone in the apartment. We always carry the GPS unit with us when we are away from the apartment. A real sense of security. Would not be without LifeFone.
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