Bertrand
Great job helping me get everything set…
Great job helping me get everything set up.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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810 approved reviews, newest moderated first
Bertrand
Great job helping me get everything set up.
Janet
When the "face" of my watch was falling out of the encasing, I called my rep. who switched me to the "response team". I was assured that I would get another face within a few days, which did occur. My followup call to reconnect with the Help line was efficiently answered and we worked together to reconnect for future responses. I'm completely satisfied.
Meryl
They do a wonderful job checking on my mother. My mind is at ease
Levi Quintana, Redondo Beach, C.
The equipment did not work well. Had to replace once, and it takes too long to get a response from operator. I went to the 911 pager. Cheaper and more efficient. You press the button and instant response.
Gloria
When I had a very bad nose bleed and called for 911 , the wrong aid was sent from Seattle instead of the one in Houghton which was nearest to where I live. I also had to buzz them in the front door to the building as they didn’t know where the Key was. It is now all straightened out.
Response from LifeFoneAug 1, 2019
Hello Gloria, We are glad that we were able to speak with you to clear up this matter. Going forward we should not have any issues with your account. We also want you to know our staff is always here for you 24/7 if may you have any further changes to your account in the future. We appreciate you letting us make up for our errors and thank you for continuing to be part of our growing LifeFone family.
Concerned S.
It takes up to a minute at times for someone to answer a test call. This seems like forever if there were really an emergency. In one instance I had to call again because no one responded to a test alert at all. Once the person is on the line they have always been kind and courteous.
Lynn
Excellent service. Quick and caring responses.
Gladys
Efficient reliable