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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

810 approved reviews, newest moderated first

Michael
Jul 18, 2019
My mother think LifeFone is the bomb!
My mother think LifeFone is the bomb!! Top-notch emergency coverage and support.
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shela
Jul 18, 2019
Everything that was promised has been…
Everything that was promised has been fulfilled by LifeFone. My mother had a fall while alone in her house, she pushed the button on her necklace, and help was summoned by LifeFone exactly as promised. I can't express my gratitude at knowing that my mother is safe while alone.
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Timothy
Jul 18, 2019
Customer service
Good experience
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Alice S.
Jul 18, 2019
Have had the serve for a long time
Have had the serve for a long time. It would be nice if company rewarded long time subscribers, I.e. a free month, discounts, etc
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Eleanore B.
Jul 18, 2019
I have only had to use LifeFone to…
I have only had to use LifeFone to check to make sure it is working. They answer and let me know everything is O K. I have a question the box is in my bedroom upper floor if I am in the main part of the house will my voice carry to the box? I test when I am by the box not in another area.
Response from LifeFoneAug 1, 2019
Good Morning Eleanore, We tried to contact you but unfortunately, were not able to reach you. We wanted to advise that we do have other units that provide a greater range and would like the opportunity to discuss with you further. Feel free to call at your earliest convenience -1-800 940-0262
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Nancy
Jul 18, 2019
Always very helpful when I call in with…
Always very helpful when I call in with questions and courteous when checking in
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Douglas & Cindra G.
Jul 17, 2019
We have had no troubles this plan.
We have had no troubles this plan.
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Claire
Jul 15, 2019
Instructions were to call me before an…
Instructions were to call me before an ambo was to be dispatched
Response from LifeFoneAug 1, 2019
Hello Claire, We are sorry for the inconvenience that had taken placed due to a mix up with your specialized instructions, but we are glad that we were able to speak with you to clear up this matter. Going forward we should have no issues with your account in the future. We appreciate you letting us make up for our errors and thank you for continuing to be part of our growing LifeFone family. We also want you to know our staff is always here for you 24/7 if may you have any further changes to your account in the future.
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