LiberNovoReviews of libernovo.com

They continually advertise on social media and have influencers talk up their products. All while having no stock available. They do not display stock levels on their website and continue to take orders even though they are out of stock for the next 2 months. I only found this out after ordering and paying for the chair waiting 2.5 weeks with no information. After emailing them, they told me I might get one at the end of August. Having a localised website in German while not displaying stock levels is a completely unacceptable business practice.

An OUTRAGEOUS company. I ordered the Omni Pro chair on June 17, 2026, and I still haven't received it; after contacting them, I was told to wait until mid-July because they didn't have enough stock... Mid-July arrives, I contact them again, and they tell me there’s been a surge in orders and delivery is now expected towards the end of July... The fact that orders have increased isn't my problem, considering I placed my order a month ago... They likely started taking orders before the chairs were even manufactured, and now everyone is left waiting. A company that treats its customers TERRIBLY... this is the service you get after spending 1,050 euros on a chair. Not to mention that many people will soon be going on vacation and won't be around to receive the delivery. I strongly advise AGAINST this company. STAY AWAY.

Order: 3157 and 3162 I supported this company by subscribing to their early bird offer (Order 2529). I ordered the LiberNovo Omni Pro Dynamic Ergonomic Chair / Premium Bundle / Glacier / 48cm when it was released. The chair itself was sent quite quickly but the rest of the items including the eco gift was not sent quickly. There was no expectation that the other items would take over one month to be sent. The foot rest and battery was delivered this week even when I told their support team NOT to deliver this week as I was on holiday. Now the items are sitting outside my house and nobody is available to collect, they could get stolen or go missing! The eco gift has STILL not been delivered and no compensation has been provided by LiberNovo. I requested that to make things right they should at-least compensate me by sending a 3d Mask or another item but they rejected this. I have been left with no choice but not to currently recommend this company due to the poor service and appreciation offered to loyal customers. This is a shame because the chair itself is quite good but the whole experience was let-down due to poor service and compensation for delays.

TL;DR: + They promised a VAT refund in writing to get the sale, then refused and blamed their AI. + Claimed my order was "dispatched" when their own carrier had no parcel. + Broke every promise but one. + Refunded in full only after four weeks of documented pressure. These chairs are worth it if you can trust the warranty & support. That tells you everything about the product and company. And I wouldn't trust them after dealing with them for a month. Fully refunded before writing this. Everything below is documented in emails and tracking records. If you want the full documentation just let me know. So here goes: LiberNovo ran a launch for their new chairs. I paid €10 for early access and priority, and bought the chair. Aaaand then it started. 01. My company was buying the chair. In the EU, a company buying from another country usually pays NO VAT but the website had no way to do this. So I asked support. They told me in writing: buy with VAT, email them, and they'd refund the VAT and send a no-VAT invoice. So I did. Paid €589, sent my order number, just like they asked. The invoice came back wrong. Still the full price with VAT (they just deleted the VAT line from the paper). Then they said they could not refund me. Their reason? Their AI gave the wrong answer. (Like their AI is not their responsibility somehow.) Automated answer or not, they gave it in writing and I bought because of it. Side note: issuing a no-VAT invoice between EU businesses is normal and easy. 02. Their site promises replies in 24 hours. I regularly waited 48+. Nine days after payment: email that the chair is out of stock, shipping mid-July. Thought I had priority... That's what the €10 was for, right? Wrong. Based on these two "missed promises" I lost all trust and I cancelled the order. Little did I know that it was just starting. Their own policy allows order cancellations before shipping. Their reply: "already dispatched, in transit." It wasn't. Tracking showed only a label created. Called DPD and they confirmed no parcel in their network. It actually shipped 3 days AFTER their "dispatched" claim. Once it genuinely shipped, their refund method they offered: wait for the delivery, refuse the parcel at the door, then track the return myself and tell them when it reached their warehouse. Shouldn't they track their own return?... Aaanyway, did all of it. (wasted a ton time) Credit where due: from there they confirmed a full refund in writing, no return fees, and the full €589 + €10 landed in my account. (Four weeks after this started.) I have a company, coworkers, employees. I wanted to test this chair and order for the whole office. Instead I watched them break every promise but one (the VAT, the priority, the reply time, the "dispatched" claim) and dodge responsibility at each step until pressure and paperwork forced the refund. I never sat in the chair, so I can't judge it. And I do not want to because chairs at this price point are worth it because of the warranty and the service behind them. This experience is exactly what a warranty claim in year 3 would look like. ZERO trust. And If you can't trust them, the warranty is worthless. And if the warranty is worthless then there are a ton of other chairs at lower price points that would do the job that have no warranty or customer service. My advice (and what I did) If you're shopping in this range: buy a refurbished Herman Miller from a reputable refurbisher. Five-year warranty, real service, 20+ year track record.

Love the feel of the seat and the reclining feature is fantastic!

The chair is truly great, a much welcome upgrade from our previous chair, and super comfortable. I wish I could give it a half star to make it a total of 4.5 in my rating. I would have only made 1 change in the process - opt for the deeper seat. My wife and I also think that while the adjustments are great and make for a comfy chair, they could use some more in the locking in place dept. Overall, super pleased with the chair. The chair is still a home run, even if it’s not quite a grand slam.

The entire experience was outstanding from start to finish. The shipping updates were timely and informative, customer support was responsive and helpful, and the setup instructions were clear and easy to follow. Most importantly, the chair is by far the most comfortable chair I’ve ever owned.

Misleading. Placed a deposit a month prior to release claiming to receive gifts, $30 offer, exclusive early bird pricing and early delivery for all models. Upon placing the order , found out that delivery for July is not true . Pushed until August . Anyone can place the order without placing a deposit with the same price . Defeats the purpose of placing a deposit . The discounts of $30 and free gifts only apply to the most expensive chair with the optional add on . Pure scam .What’s even worst , This is misleading. A deposit was placed a month prior to release, claiming to receive gifts, a $30 offer, exclusive early bird pricing and early delivery for all models. Upon placing the order, it was discovered that delivery for July is not accurate. The order was pushed to August. Anyone can place the order without a deposit at the same price, which defeats the purpose of the deposit. The $30 discount and free gifts only apply to the most expensive chair with the optional add-on. This is a scam. Furthermore, it takes four or more days to receive a response. I am still attempting to cancel my order. it takes 4 plus days to get a reply . I’m still trying to cancel my order . Only time they replied was when I tried to upgrade. Do not trust online reviews . YouTubers are paid to promote this company.