LiberNovoReviews of libernovo.com

I saw a review of their Maxis chair on YouTube and as a big individual I was intrigued. I decided to visit their website and see that there is a BIG discount on all of their chairs, even the Maxis chairs that are completely new as far as I’m aware. That was the first warning sign but when I saw they offered payment with klarna I felt safe enough to place an order. When I ordered the chair they gave no indication that it was a pre order item, it just said “expected delivery time 5-8 business days” and when I placed the order I got a confirmation email saying “we are getting your order ready for shipping” or something along those lines. The Klarna payment plan was immediately activated and should usually only activate once the seller has shipped the product so naturally I thought they had shipped it or atleast were getting it ready for shipment. Two weeks go by and not a word, so I contact them. They say it’s been delayed and I should expect shipment mid August. Cool, whatever I don’t care if I get it later I just want a chair, would have been nice to have been told about it but I left it there. Couple of days ago I received a reminder from Klarna that I must pay the invoice from Libernovo August 7, for something that hasn’t even been shipped yet… I’m not comfortable with paying that amount of money in advance so I contact Klarna and explain that the order has been delayed and they understood that and paused the invoice until I had my chair. A day or so goes by and I receive an email from Libernovo asking me to cancel the Klarna Dispute so they could continue with my order!? So I should pay in advance for a promise of a chair? I’m Swedish and here we pay for our services and products once the job is done/we have received the product, not the other way around. We are actually protected by Swedish consumer law so we are not obligated to pay for something we have not yet received. I ended up canceling my order, because I think part of buying a premium product should also include a premium buying experience and customer service, It felt premium up until I placed the order, everything after felt like I’ve been scammed. I would avoid buying directly from this company and instead buy from a third party seller that actually has these chairs in stock. The only positive thing I can say is that customer support was very professional and listened to my concerns and offered compensation in form of extra accessories, and they were also fast to reply. I still ended up canceling so I can’t say anything about the chair sadly. I hope this helps them become more transparent in the future and hopefully get control of their stock so they can ship their chairs in time.

I didn't notice anything dramatic when I first sat in the Omni chair. The change showed up later, when I realised I had finished a long editing session without constantly leaning to one side. The backrest moves with me instead of holding me in one position, which took a day or two to get used to. Assembly was slow because two parts needed careful lining up. The chair is also larger than my previous one. My desk area lloks more crowded, but my lower back feels less tired by evening.

Fast delivery and great communication throughout the process.

Misleading advertising and poor customer support, will be returning the 2 chairs purchased and never purchasing from them again!

Kickstarter backer The chair itself is amazing, great chair for a decent price. But my god is their website and support bad. I received my stretch gifts, and the coffee mug box was hard pressed on my footrest. I emailed cs trough their website, no confirmation of receiving my email, no response. To this day the footmat still has a deep line trough the middle of it which you can very prominently feel. Free gift, I dont want to be a difficult customer, ill let it go. Then I remembered I still had 99$ to spend from my coupon. But unfortunately, any item I would try and use the discount on, would not work. Giving me the same error message that this could not be used right now. Mail CS again trough their website, again, no confirmation, no response. And what do you know? coupon expired. I'm glad I got my initial omni for a good price, but i dont think ill ever buy from libernovo again. Their website and support of it is a mess.

For a chair costing anywhere between €650 and €1,000, you expect premium customer support. With LiberNovo, that support is virtually non-existent. Save yourself the headache and don't waste your time or money. ​I ordered an Omni Pro chair a month ago, with an explicit promise that it would ship by the end of July. After having to send four emails, I was given vague and contradictory estimates: July 31st, early August, mid-August, or maybe late August. It is obvious they have no control over their inventory and that stock is simply stuck on a cargo ship somewhere. ​What makes this even worse for a company selling "high-end" chairs is that stock is readily available on third-party platforms like Joybuy for the same price. On top of that, paid YouTubers and influencers get VIP treatment and priority delivery, while paying direct customers are pushed to the back of the line. ​While it might not be an outright scam, their business practices are terrible and they lack any sense of transparency. They continuously give misleading information in their emails. ​If you want a true high-end experience, buy a Herman Miller Embody. You get a proper 12-year warranty, reliable support, accurate shipping dates, and a brand that actually cares about its reputation. ​Bottom line for anyone expecting an end-of-July delivery: It’s not happening. They simply don't have stock.

OK product and a OK price

Been 12 days since I ordered, and nothing arrived. No tracking...