LiberNovoReviews of libernovo.com

Ordered the new SE model pre-launch in early June, they had no concerns in taking the money straight away and only after a couple of weeks and not seeing any comms from them i reached out to be told it would be end of August. It would have been nice to be told when you order of long delays. To add insult to injury they reached out to state as a gesture of goodwill they would send a complimentary pack........................ Which comprises of a magnet set, a baseball cap and some sticky notes................... Clearly a company that does not give two figs about customer care Since then not even a single update email, or even the fantastic free gift

Hit or Miss Your Results may var a lot Ordered chair via kickstarter. Recieved chair in timely fashion. Recieved a bunch of "goodies" as time progressed (blanket, extra battery etc). However my issue is mostly with the chair and replacement program. The seat bottoms out, the armrests are easily broken (they are support to have 3 adjust able settings, but apparently mine broke when adjust one of them). And the Cylinder slowly drops me to the bottom after a day of use. The replacement program is a joke (Customer Service). They want videos of my ass bottoming out on a chair and everything else. So NO REPLACEMENTS ARE NOT FREE. They want YOUR TIME to do WORK so they can "get feedback". That isn't free that's MY TIME wasted on a broken product. I get they want feedback, they don't need a video of my ass on a seat to figure out how to fix a that problem.

J'ai acheté le fauteuil libernovo omni et je la déconseille très fortement, la finition est moyenne (beaucoup de jeu) mais en plus je me prend une châtaigne a chaque fois que je me lève et que je touche du métal (pas super lorsque l'on se lève et que l'on doit ouvrir la porte aux clients), le tissu employé provoque beaucoup d'électricité statique !

Their refund process is super forgiving. I made a mistake on my end and over two months and after solving it they issued my refund. I will be buying their more expensive money after saving up a little more. Fully recommend buying from them. I know other companies would drop you after the first month.

My experience with Liber Novo has overall been amazing. I got the Omni SE and I think the set up and build quality of it is great the cushions are amazingly plush and time will tell if they are durable. You can adjust the chair in so many different ways to get the exact position and comfort that you would like. My only con that I see is that the headrest has a little bit of give to it where it can wiggle back-and-forth. I don’t know if this is a design feature, but I would prefer a much more solid feeling headrest!

Amazing back and neck support, but the seat is a dealbreaker. Too thin, too short, and absolutely not suitable for anyone over 180 cm. Since you can’t upgrade it to a Maxis seat, it feels like money wasted. I had no idea the seat size would make such a huge difference.

My only issue, I fall asleep every time I used the back massaging feature. All else 10/10

awful! Ordered on 23 July 2026 (order #8869). Sixteen days later there is still no shipment. The frustrating part isn't the delay itself — it's the support. The website said the order would ship at the end of July. When nothing shipped, the support team told me early August. Now it's "mid-August." Every time I ask for one thing — a specific calendar ship date — I get status updates instead: "prioritized," "in the queue," "actively processed." Never an actual date. The marketing is polished, but the post-purchase experience does not match it. Replies read like canned, seemingly auto-generated messages rather than someone actually answering the question. Very disappointing.