LiberNovoReviews of libernovo.com

I think the chair is great and the support is amazing for someone who is tall like me and sits all day. It does feel cheap though in terms of all the plastic that is used. This is an expensive chair and as such warrants higher end materials. I took a chance and will see how it holds up over time but at first glance it doesn’t feel like an expensive chair to the touch. That is my only concern at this point. Great design though.

The only thing wrong with the LiberNovo Maxis AirFlow chair are the armrests. The entire chair is sturdy, but the armrests move like two wet noodles. The slightest touch and they swing left or right. When my order arrived it was missing the foot rest, so I called customer service. Terrible! Called four times, never got through. Sent an email, got a response in 48 hours that they were out of stock, and then the foot rest arrived two days later. That tells me the email may be an automated response. Stable armrests and solid customer service is critical. This will be the only LiberNovo chair I ever buy, but I hope future buyers will experience better armrests and great (human) customer service.

Customer service has been top notch and the product is well worth the price. Thanks!

Scammed me out of products they stated would be shipped with my order, only to gaslight me and refuse to ship said items.

Ich hatte mir den Stuhl gekauft, weil ich nur gutes gelesen und gehört habe. Ich warte jetzt schon 1 Monate darauf, dass der Status meiner Bestellung sich in „geliefert“ ändert. Die Bestellung wird einfach nicht bearbeitet. Auf der Webseite steht, dass die Lieferzeit 1 Woche ist, ist einfach falsch. Hab schon gefühlt 5 mal den Support angeschrieben und hier wird man auch nur vertröstet, dass es angeblich Anfang August geliefert wird. Die Frist ist mittlerweile auch gerissen. Viel Marketing und wenig Leistung, schade! Wenn man vom Support keinen genauen Liefertermin bekommt und es sich nichts passiert, dann wird die Bestellung zurückgezogen und ein Stuhl bei Herman Miller bestellt, weil die ihre Prozesse wenigstens im Griff haben. Und nach der neusten Preisgestaltung ist da auch kein großer Unterschied mehr. Also ich hoffe, dass meine Bestellung wirklich mal ankommt und nicht immer nur vertröstet wird und mir gesagt wird, dass man meinen Frust versteht, aber keine Erklärung bekommt warum es so ist. Immerhin sieht das Produkt auf dem Papier vielversprechend aus.

I ordered the Omni SE and had chair seat bottoming out issues. Contacted support, they offered some advice that didn't really work for me. The chair otherwise was great and I really wish the chair worked for me. Support was great and offered the return and refund. Sent the chair back, got my full refund.

Do not use, this company will take your money and give you are second hand chair. Tell you to clean dirty marks and have 15 USD for scrap marked.

Advertised €899 price disappeared on the advertised final day I wanted to order the LiberMove Maxis Manual during their Early Bird promotion for €899. The offer was advertised as ending on July 31. When I tried to purchase the chair on July 31, the price had already increased to €1,141. Google Shopping was still showing the chair for €899 at the time. I contacted LiberNovo immediately on July 31 at 18:43 and asked them to honor the advertised price. Their response was that the €899 Early Bird price “ended on July 31” and that they could not apply it anymore. I pointed out that I was trying to purchase on July 31, not after July 31, and asked them to honor the €899 price. They refused and instead offered their regular 5% new-customer discount. Very disappointing customer experience. If a promotion is advertised as ending on a particular date, the actual cutoff should be communicated clearly to customers. I was ready to buy the chair for €899 and still am. I hope LiberNovo will reconsider and honor the price I tried to purchase it for on the advertised final day.