LiberNovoReviews of libernovo.com

The Bottom Line Sitting Comfort: Great. Everything Else: Absolute madness. The chair had a massive creaking issue right from the start. In February, I contacted support for help regarding the noise. What followed was a total disaster. Support Timeline: A Test of Patience • Feb 11 | Support: "Yeah, we will send a replacement 'sometime'." • Feb 26 | Me: "Any update?" • Mar 05 | Me: "Any update?" • Mar 14 | Me: "Any update?" • Mar 16 | Support: "Germany currently has no replacement parts available. Please wait until early April." • Apr 29 | Me: "Any update?" • Apr 30 | Support: "Yeah, we can send it now." The part finally arrived a week later. The Next Problem: Complex Part & Zero Help Once the replacement part arrived, the real trouble started: • The mounting of the new part is completely different from the initial construction. • There was no manual, no instructions, and absolutely no help provided. • After hours of struggling, I realized I had to order a brand-new gas lift because the old one is completely stuck in the original part. Current Status: Left in Pieces To avoid even more hassle with their support, I just decided to order a new gas lift out of my own pocket. • Website Promise: 3–5 shipping days. • Reality: It has been 10 days now. Nothing has happened, and there has been zero change in the delivery process. The sad result: I honestly like to support newcomers and startups. But this has been a complete mess. My chair has now been disassembled for two weeks and is completely unusable while I sit around waiting for parts. BTW for Support, since Support seems to check Trustpilot more than other messages. EU#2484 EU#1432

Dont normally leave reviews but i had a problem with my office seat and it was fixed no problems. The little bracket that attaches to the arms had snapped, either by me assembling or in transit. But they shipped a complete new base, it took a while but i understand they do not have the parts ready to go. But great seat and would buy again.

Yeah just dont bother with this chair, if you are going to spend $800+ on a chair this is not it. Bad customer service and cheap chair. They sell it with hype of electronics and "massage" which does jack shit. Literally just pushes you off the chair.

The chair is a beautiful piece of design. Very well-engineered and produced. Assembly instructions are excellent. Collateral materisls also very good. My only issue is with the random extended delivery times. Paul A. Wilczynski, Sr.

Chair is too expensive, armrest do not extend forward enough, armrests do not extend outward enough for people with wider shoulders, seat pan depth too short.

I will update this review based on their final action. I strongly advise caution when considering a purchase from this brand. My experience has been unnecessarily frustrating, revealing a company that avoids honoring its promises. I purchased the LiberNovo Omni Dynamic Chair before it was delivered, the price dropped significantly and now includes a free bundle. Instead of honoring the price match (which is all I was asking for), the support team spent days providing slow, generic replies that ignored my points and ultimately offered only a partial refund of what was due. The customer support process is painful, often taking close to 24 hours for a response, only for the reply in an uninformed manner, forcing continuous follow-up. My chair remains unopened. I have given the support team multiple opportunities to provide the full price match as promised or simply confirm the steps for a hassle-free return so I can reorder at the new, lower price. If they cannot resolve this simple matter quickly, I will be returning the product for a full refund. Let's see if LiberNovo CA values keeping a customer and making things right.

I ordered white color and I am not satisfied with the color that you guys gave me

Where are my gifts? Updated: I finally received all the items, thank you very much!