LiberNovoReviews of libernovo.com

Ordered the large chair and received in good time. Setup was easy. Biggest issue is the chair depth is nowhere near enough for a 6'2" person. I'd actually say if you are over 5'10" tall then this chair isn't for you. I had a good 6" of space between the edge of the chair and my lower legs, making it feel like I was hanging off. On top of this the responsiveness from customer services wasn't great. It took a while to receive a response, and when it was agreed the pickup had challenges and returned to the wrong location causing stress and a lot of back and forth over email to resolve.

Purchased the chair because specs worked for my height for ergo office chair. I received it and set it up to the instructions. Upon measuring, there was a 2 inch discrepancy in the minimum height setting for the seat pad advertised by the company. The company wouldn’t stand by their advertised specs and permit a return, and said they deemed that a reasonable difference. In addition, there was some foam missing in the seat pad, creating a noticeable difference in one section of the seat pad. I included this quality issue as well as blemishes that were on the chair. They said they did not recognize any of these issues as a quality concern. I’m very disappointed given the cost in the lack of customer service and seemingly AI responses. Buyer beware.

I was excited for this chair. But it broke upon assembly. And it was found that their pieces did not fit right. They were originally working with me to help. But they neglected to tell me their factory was having delay issues and then they messed up a shipment themselves. It’s now been two months and I still don’t have a working chair. They finally sent me a replacement piece except it’s not helping to resolve my issue. And I keep asking for a refund because all that has gone wrong with the chair has been on their end. And I was told that it’s out of the return period and I can’t get one. That makes me very upset because everything that’s gone wrong was done by them not me. I still can’t use my chair and I’m out almost $1,000 now.

Excellent chair. The material does get dirty easily. I purchased the larger seat and a reward was provided that fits the standard seat and pops off the larger seat. The footstool is excellent, chair massage is very good. Chair quality is excellent.

Great quality product with decent service.

Quick delivery the best customer service I have ever experienced.

Read real reviews online. The reviews from real users are awful. I bought this model and put together easily only to find out the seat would slowly lower to lowest level anytime you recline. Was about to return it then I Google search about the issue, common issue. There is a video where you take the cushion seat (bottom cushion) off and loosen the 2 screws on base of seat, this actually fixed the problem. They send out a product that is faulty and the consumer has to figure out have to fix it. This company does bad quality control. Hope this helps someone with same issue.

I really enjoy sitting on this chair for my daily work from home. The company send a couple of goody bags that was a welcome surprise.