Lhanel is listed under Yoga & Meditation.
Lhanel (lhanel.co) has 418 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Yoga & Meditation · Baltimore
Excellent
Yoga & Meditation · The Bronx, New York
Excellent
Yoga & Meditation
Excellent
Yoga & Meditation · Washington, District of Columbia
Excellent
418 approved reviews, newest moderated first
daphne
The elastic bands on my Pilates board broke and I reached out to customer service for a replacement. They sent me two new ones totally complimentary, complete with tracking and it arrived quite fast! Their customer service is quick to respond and very accommodating :)
Joshua
Great customer service and wonderful experience with the company. Great product.
Tara W.
Purchased the stepper to have a low impact workout and build muscle. Had a few issues with the original purchased stepper, contacted customer service with those issues/photos and they replaced my stepper within a few days of my concern. AMAZING customer service and I love the product! I have also purchased the Reformer set and can't wait to use it!
Kevin
Wife bought the rock stepper and the welds broke on the part of the rocker that supports you foot. It broke within the first couple of weeks. Good thing it was under warranty and on the plus side they sent out a brand new one right away which is why they get 2 stars and not zero. The second one lasted about 3 months and the welds broke again. This device is not constructed very well and I would advise anyone to not buy this until they sort out their quality control. For context my wife only weighs about 140lbs and she only used it for about an hour a day at a casual pace. I can only imagine how fast it would break for anyone heavier and trying to get a serious workout.
Response from LhanelJun 26, 2026
Hi Kevin, We're very sorry to hear about your experience, especially that the same issue occurred twice. We understand how frustrating and disappointing that must have been. We stand behind the quality of our products and would like the opportunity to make this right and ensure this does not happen again. Please email us and reference this review so our team can personally assist you and work toward a satisfactory resolution. Thank you for bringing this to our attention. We truly value your feedback, as it helps us continue improving our products and quality control. Lhanel Team
Kip H.
Very helpful customer service!
Denise D.
Amazing customer service!! Unfortunately the first product I received was broken, but after contacting customer service we worked through possible solutions. When none of the solutions worked they promptly replaced my entire Rock Stepper! Thank you for standing behind your wonderful product!!
Kristina
One of the parts on my rocker snapped and Lhanel sent a replacement immediately!! I was very impressed with their customer service which is not frequently heard of now a days!! Thanks Lhanel!!!
Ashley
I purchased the Rock Stepper and I love it! I use it nearly everyday and it is a great cardio addition to my routine. On top of loving the Step Rocker, the support staff at Lhanel are phenomenal! They are quick to respond and even quicker to help solve whatever question or concern I have.