LhanelReviews of lhanel.co

Took FOREVER to get the Rock Stepper! I mean over a month. However, the company was great with communication. I even made a comment on facebook because it is isn't clear how to get the work out video and the company emailed me to send it to me. They get 10 stars just for communication.

I ordered the stepper in December. I have used it every day/ 10 minutes a day. Today the rocking bar broke while I was using it. Looking through other reviews I see that this has happened before. I did love using it and was definitely seeing results but do your research before ordering. I emailed the company today. We'll see if I get a response.

please be warned I ordered this early december as a Christmas gift for myself, YThe credit card was charged 12/8/25 ish Never got product for weeks-6-7 until I emailed company, then it arrived. I weigh 160 lbs and used it as directed on carpet and only 2-3 days a week. This morning it broke suddenly and I wiped out, unable to get my feet off fast enough. The company is resisting reimbursement! I am going to try to attach pictures. I landed on my tailbone and arm/shoulder. Believe me, the last thing I want to do is get on another one of these things. I jump rope and walk/jog, lift weights, not weak or unable to use it properly. Just be careful.

The first side rocker I received was broken however they were quick with responding and replacing it. Great communication

I was so excited to find something that looked fun and compact to be able to work out in my house with limited space! The disappointment was the waiting process. At the time of purchase, it was advertised that shipment would take place between 1-3 weeks. By the 4th week of waiting, I reached out to ask about my order. There was a delay with customs. Understandable. I was offered a mystery gift as compensation. There was no gift in the package when my order arrived. It turned out they were issuing me a digital gift card when I reached out again. I understand the mystery part, but please give a little more guidance if we're supposed to look elsewhere outside of the physical package. Onto the rock stepper... It was a bit awkward stepping onto it while trying not to fall over or lose my balance. It feels like you're very high up, but after a little practice with balancing and rocking, it gets easier. And I was right - it is fun! I am looking forward to using it daily and increasing my time slowly. Please update your shipping timeline to account for any hurdles along the way. I think you'd have less frustrated customers if you don't overpromise on something beyond your control.

Revised again - finally received response. Revised review, one star - still no response!!!!!! Product - fine. But I am an affiliate for this brand which means I help promote my use of the product and I earn a fee for purchases made from my link. It's how so many things work. BUT I HAVE NOT RECEIVED A PAYOUT IN A MONTH - they are marked as FAILED in my Social Snowball portal and the company that handles the program says that Lhanel does not have enough funds in the payout account to pay my affiliate fees. I have contacted CS multiple times through email, facebook, instagram and zero response. I still think my Rock Stepper is a great tool and I use it almost daily, but I refuse to let this company profit off of me regularly and not pay me the small fee I signed up for. They owe me a good chunk of change at this point, and I just want them to uphold their side of the contract.

I love my rock stepper! I bought this because I deal with chronic physical issues, and it seemed like the perfect way to stay active on bad flare-up days without having to go outside. It's been a fantastic workout and honestly, pretty fun too! My first rock stepper had some issues, but the LhanelFit team was super quick to help and sent a replacement right away. Couldn't have asked for a better experience. Would 100% recommend, especially if you're in a similar situation to mine!

I was really excited about the rock stepper when it received it. I used in in 10 minute increments about 15-20x before it broke. The weld gave way and cause me to fall while using. For reference, I am a 5’3 - 130lb woman who was using it on my tile floor. I’ve reached out to customer service twice with no reply. Buyer beware.