HJ
My order was not even shipped and other…
My order was not even shipped and other than email, they are unreachable. Yet they charged my credit card before it was shipped. I’ve never had any vendor do that before. I contacted my credit card company to remove the charge. Order 270707. You should have my email address.
Response from LhanelSep 14, 2026
Hi HJ, We’re sorry to hear about your experience and completely understand your frustration regarding the delay and difficulty reaching us. We’d be happy to look into your order and provide you with a specific update. However, we’re unable to locate an order under the initials “HJ” alone. Please reply to our email with the order number or the email address used when placing the order so our team can verify your order and assist you directly. We’d also like to clarify that some of the items available on our website are listed as pre-order items. Pre-order products are fulfilled according to the estimated fulfillment timeline provided on the product page, rather than being shipped immediately after purchase. We understand, however, that this information should be clear and that delays can be frustrating. We apologize for any confusion and would appreciate the opportunity to review your specific order and provide you with an accurate update. Lhanel Team