LhanelReviews of lhanel.co

Wife bought the rock stepper and the welds broke on the part of the rocker that supports you foot. It broke within the first couple of weeks. Good thing it was under warranty and on the plus side they sent out a brand new one right away which is why they get 2 stars and not zero. The second one lasted about 3 months and the welds broke again. This device is not constructed very well and I would advise anyone to not buy this until they sort out their quality control. For context my wife only weighs about 140lbs and she only used it for about an hour a day at a casual pace. I can only imagine how fast it would break for anyone heavier and trying to get a serious workout.

I ordered the stepper in December. I have used it every day/ 10 minutes a day. Today the rocking bar broke while I was using it. Looking through other reviews I see that this has happened before. I did love using it and was definitely seeing results but do your research before ordering. I emailed the company today. We'll see if I get a response.

I ordered a rock stepper on Feb 25. a month ag0... Still nothing. Since then I have emailed 8 times for a refund as I decided I didn't need it. I have received 7 responses - all ignoring my request and instead offering different percentages off or a free pilates reformer. I do not want a discount or more products. I changed my mind, and would like my money back. They should respond kindly the first time. They will not get me back as a customer.

I never leave reviews however I feel like based on several other people seemingly experiencing something similar to me I must throw in my two cents. I placed an order for the rock stepper on January 17th. At time of purchase it stated a 3-5 week shipping period. I prefer to support businesses directly so even though I could have ordered a similar product via amazon it which would have arrived around a similar time frame, or perhaps slightly earlier, i decided to order directly through the website. The 5 weeks mark comes and I still hadn’t heard anything about my order. After emailing wanting an update i received a seemingly canned response about production delays or final stages of production blah blah and a complimentary mystery gift. But could offer no real update to my order status. Meanwhile their website said shipping expected in 1-2 weeks. Another 2 weeks go by and still not update or tracking information. At this point I feel it is unacceptable to state a specific time frame which is not honored without any kind of update. I feel this is just a poor business structure and the customer service people I did email a couple times with do seem to be doing their best with a shitty hand. The most recent email I did ask for specifics, as they MUST have some idea of time frame if things are in “final production stages” and not providing one is unacceptable. I also stated that I specifically chose to order via the website instead of amazon (similar/the same product) but regretting it as I could have ordered that day for cheaper and gotten the product by the end of the week. I was offered for them to waive the shipping fee, which I feel is the minimum they could offer (but was appreciated). And when was told it could be another 1-2 weeks before shipping. For those keeping track we are at 7 weeks and I’m being told it could be 9 weeks before it’s shipped. Basically double the time stated on the website. After all that I did finally receive tracking information (at about 7.5 weeks)… and the funniest bit of all of this… ITS VIA AMAZON! Anyone wanting to order… forgo the website and just order via amazon. You’ll likely get your product faster and it seems like that’s where it’s ultimately being shipped through anyways.

the device comes with a booklet showing 7 (not 17, not 27..), but just 7 exercices, and we have to pay to get more varied workouts

This is an updated review from 1/29/25. After many emails and text messages my request that a refund be honored based on the company’s 100% satisfaction guarantee was finally resolved by Kris from the support team. I agreed to update my review once the refund was in my account. I did suggest to them that they re-evaluate their design and that they also make it a consistent practice to honor their refund policy promptly. I’m not sure if I got lucky that ”Kris” took my complaint seriously and did something. Either way they did honor their refund policy.