LhanelReviews of lhanel.co

This experience includes mixed feelings. The product is great, i'm very happy with it. The customer service team is very responsive, and mostly helpful. The biggest negative was the length of time between the initial order, and the shipping time. It took over 2 weeks for my order to actually ship. There was no mention of the item being out of stock or anything like that. Once shipped, it was lost in transit, and the customer service team was helpful, and sent a replacement item. Overall, in the end, my experience was positive, but had some frustration early on.

This is a great exercise item that I can do in the privacy of my own home whenever I want. There was an issue with my unit and Llhanel Customer Service handled it to my satisfaction immediately.

I will say it did take a few weeks for it to arrive. 5 weeks to be exact. I emailed them several times and response time was great. Customer service was good because they answered my emails in a timely manner. The Rock Stepper is what I purchased and it came with everything intact and ready to use. It looks and feels like good quality and is light weight. While using it I noticed it does walk a little bit on its own but not much. The instruction manual I think could have a little more information, but I guess you can go on line to get that. I just started my workout today and I did feel it after 5 mins. So far I love it!! I got mine in black Overall 4 stars, because no one gets 5 there is always room for improvement. Will definitely order from them again

I placed my order at the end of last year and like others, it took a while to arrive. I reached out and customer service was very kind and helpful and it soon arrived. Unfortunately it broke after a few months of use but again customer service was very kind and helpful with a replacement. I have enjoyed using the Rock Stepper and feel like I’m getting a nice workout!

They are a good company that actually answers and assist there customers and they do not flood you email

I was so excited to find something that looked fun and compact to be able to work out in my house with limited space! The disappointment was the waiting process. At the time of purchase, it was advertised that shipment would take place between 1-3 weeks. By the 4th week of waiting, I reached out to ask about my order. There was a delay with customs. Understandable. I was offered a mystery gift as compensation. There was no gift in the package when my order arrived. It turned out they were issuing me a digital gift card when I reached out again. I understand the mystery part, but please give a little more guidance if we're supposed to look elsewhere outside of the physical package. Onto the rock stepper... It was a bit awkward stepping onto it while trying not to fall over or lose my balance. It feels like you're very high up, but after a little practice with balancing and rocking, it gets easier. And I was right - it is fun! I am looking forward to using it daily and increasing my time slowly. Please update your shipping timeline to account for any hurdles along the way. I think you'd have less frustrated customers if you don't overpromise on something beyond your control.

It took about 8 weeks to receive my delivery, but the customer service was very good with response, they even sent a picture of the truck loaded up with the boxes. I was a little disappointed that the "mystery gift" was a gift card to spend only on their site, but that's ok. The machine itself it super lightweight and easy to use. I feel a burn within 5 minutes but I am just starting to work out again. All in all not a bad experience! I recommend it to lazy people like myself for sure.

Ordered a rock stepper, it ended up shipping a month after their estimate. In the first use a carabiner that was holding the tubing in place broke, luckily it only hit my wife in the stomach when it snapped back. I contacted the company with my concern to the quality of their product only to get a reply days later that they were going to replace the carabiner and send tracking once it was available, no mention on what they'd do about the poor quality carabiner. UPDATE: As my issue went up the chain it was all hands on deck for the Lhanel customer service team. Communication was lightning fast and they made things right. I greatly appreciate their professionalism and dedication to customer service. They've shown they take quality and customer service very seriously.