LhanelReviews of lhanel.co

I placed my order at the end of last year and like others, it took a while to arrive. I reached out and customer service was very kind and helpful and it soon arrived. Unfortunately it broke after a few months of use but again customer service was very kind and helpful with a replacement. I have enjoyed using the Rock Stepper and feel like I’m getting a nice workout!

I absolutely love this LHANEL stepper! It was easy to put together, feels sturdy, and gives me a great workout without taking up a lot of space. I can feel my legs and glutes working after just a short session, and it’s a convenient way to get my steps in when I can’t make it outside. One of the parts broke (resistance band) but I called customer service and they made the replacement process incredibly easy. They quickly sent me a new piece with no hassle, and I was back up and using the stepper in no time. That level of customer service really impressed me.

This company has been fantastic, without hyperbole. They let us know upfront that when I initially ordered their product it was going to be delayed due to popular demand , but they kept us in the loop as far as when the product would actually be in stock and ready for delivery. And then we had the product malfunction and they shipped a full replacement completely free within 48 hours despite the warranty having expired. Top-notch customer service.

Lhanel as a company is amazing...from their customer service to the rock stepper I purchased! I have zero complaints and will recommend this company to any and everyone! If you want a gentle on your knees but intense workout overall, the rock stepper is the way to go. As a chronic pain sufferer since 2002, this is the perfect equipment to keep me rock stepper to fitness!

I purchased my Rockstepper few months ago because I was looking for a workout that would be fun and impactful. I saw an Ad for Lhanel ricke stepper and instantly thought to purchase! I couldn't afford the $300 gym monthly membership so I gave the rock stepper a go. Ive use the stepper consistently for the past 4 months, 10 mins 3x a day and with food adjustments, Ive achieved maintaining health goals. When my stepper had a nissue Lhanel fit quickly responded to my concern and replaced the item in a timely manner. Now Im happy to get back to my usual routine! It's a low cost, low time consuming item and it doesn't take up space like a treadmill. I use it regularly so it doesn't collect dust. Lol. Money well spent!

My rocker came to me with a cracked foot pedal- they quickly sent a replacement and when I found that my bands didn't ship- they quickly sent them to me. Great communication throughout the process. I am now learning how not to turn when I use it! I am happy with my purchase.

I’m really enjoying using my RockStepper and appreciate the customer service I have received from the company. The initial item I purchased did not perform perfectly and eventually began to squeak. The customer service reps at the company were very responsive and eventually graciously offered to send me a replacement stepper. This new one is performing well so far.

Received amazing customer service from several different reps they were all very nice and helped fix my issue by sending new parts.