LhanelReviews of lhanel.co

Ordered almost 2 months ago. I have been emailing support email for status of order. 9/4/26 received GOFO tracking # only to have the GOFO label cancelled. I am just going to try to get refund. Looks like it would be a great product - but who knows. Update 9/12/26: Customer service arranged to have my order delivered and is processing a refund to make it right.

Lhanel rock stopper has been an amazing way to start my day. The support team of Lhanel has been so helpful, responsive and generous with me. I have truly enjoyed regaining my balance, as well as strengthening my legs, glutes and circulation. I HIGHLY recommend it. When it first arrived there is a smell that fades when left near a window with natural sunlight. It glides smoothly and is easy on my sensitive joints. Thanks for such an awesome product!!! =D

Ordered an item on 14 Jul, and there has been no change on status from them regarding my order, just the typical lip service emails about shipping delay and that my item is in the next batch to be shipping. Trying to get a fund but they most likely won't do it. Do not buy from this brand at all. Not very professional

Update: The company has reached out. I have asked them REPEATEDLY to cancel my order. They just keep replying.. are you sure? How about this? or How about that? I am still staying with my original review as to not buy from this company, as they will not cancel it. They will do anything but cancel it. Do not buy!! I have placed an order. I have reached out to the company to see when I will receive this order. There has been no response, however, they continue to send emails about me being a part of their affiliate marketing program.

I ordered a product from them 4 weeks ago… 2 weeks ago they quit replying after I asked for a refund. No refund no product. No communication.

I placed an order for the adjustable decompression and stretch table 7 1/2 weeks ago and have yet to receive word that the item has even shipped. Customer service has been responsive to my emails however they are still unable or unwilling to tell me when the item will ship and they won’t refund my order. Seems like yet another scam being marketed on socials. UPDATE: As I said, the customer service department has been responsive throughout this issue. Yesterday they offered a 30% refund and provided slightly more detail about when the product may in fact ship. The jury is out as to whether they actually come through but I can verify the partial refund was processed.

Still waiting on what I paid for. Emailed them TWICE and received a response (probably AI generated) telling me that I will receive a shipping notification when my order ships. That’s it?! I’ve told them to either ship my order or refund me what I paid. They have done neither. Do NOT trust this company. I will have to get my credit card company involved I guess, and file a claim or complaint. This is beyond ridiculous! BUT, I’ve received a bunch of emails from them asking for me to promote their product. An unsettling amount of emails about THAT, but not about my order. Never again!!! And don’t ask someone to promote a product that you can’t even manage to send them after they paid you hundreds of dollars! At this point I just want my money refunded and I’ll go elsewhere.

This is a great product if you're looking to get a quick, easy workout in. While I enjoy workout videos on other platforms, I can do this while working, while watching TV, or while watching my kids play. If you want an extra boost, squat while you step. I had an issue with the machine after the warranty expired, and they STILL helped me out. 10/10 on customer service too. I'd highly recommend it!