Lhanel is listed under Yoga & Meditation.
Lhanel (lhanel.co) has 418 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Yoga & Meditation · Baltimore
Excellent
Yoga & Meditation · The Bronx, New York
Excellent
Yoga & Meditation
Excellent
Yoga & Meditation · Washington, District of Columbia
Excellent
418 approved reviews, newest moderated first
Kelsey
Even though I had to wait a while for my rock stepper to arrive due to being back ordered, whenever I would write an email to check the status, someone always responded quickly and very courteous. I was very happy with the professionalism and was very happy with my purchase when it arrived!
Dominique F.
I was very pleased with the product, communication and customer service. I had several questions and received quick replies and helpful answers. The product itself I thoroughly enjoy. Great experience with this company and it's team. Thank you!
Rooting R.
First of all, my device came slightly damaged from the delivery and Was quickly and easily replaced with a new stepper. The ease and convenience that I was shown during this window was most impressive and shows the excellence and quality of a great company. The feeling I get from being able to use such a high impact, minimally invasive machine designed with ultra support is really encouraging and I look forward to stepping on it each time I do. Would suggest: 10/10 for activating discipline and somatic drive to step further into health and wellbeing ✨
Kelly G.
I love the rock stepper. I am in my latter 50s. It is more difficult than it appears to do 15 minutes. I can feel the burn and have only been able to do 5 minutes 4-5 days a week. After 3 weeks to a month I am already noticing progress. I had a problem with a weld bending on the stepper after a month. Making it unusable. I emailed Lhanel with a photo of the issue and they immediately sent a new rock stepper and apologized profusely. They were great to deal with and were prompt in all communications. I am very happy with to their product and customer service.
Kelly B.
As we get older, our bodies need different thing, and mine needs a lower impact workout. I ordered the pilates board here vs anywhere else due to all of the extras included, plus a $40 gift card towards another purchase. I had a couple of issues with my order including the wrong color being sent, but the customer service team resolved all of my issues.
Latalia G.
Customer Service responds promptly. It took 8 weeks for my machine to arrive and they kept me posted the entire time. This machine definitely works those legs!
Leonard T.
Ordered a rock stepper, it ended up shipping a month after their estimate. In the first use a carabiner that was holding the tubing in place broke, luckily it only hit my wife in the stomach when it snapped back. I contacted the company with my concern to the quality of their product only to get a reply days later that they were going to replace the carabiner and send tracking once it was available, no mention on what they'd do about the poor quality carabiner. UPDATE: As my issue went up the chain it was all hands on deck for the Lhanel customer service team. Communication was lightning fast and they made things right. I greatly appreciate their professionalism and dedication to customer service. They've shown they take quality and customer service very seriously.
Response from LhanelMar 3, 2026
Hi Leonard, First, I sincerely apologize for the experience you’ve had. I completely understand your concern, especially given that the carabiner snapped during first use. That must have been alarming, and we’re truly sorry your wife was put in that situation. I’ve reviewed your order and the previous communication, and I can confirm that a replacement part was arranged. We sincerely apologize for the delay in movement and the lack of updates. At the moment, the order status is showing 1–2 weeks in pre-transit. This means the shipment batch (including replacement parts) has been affected, which has unfortunately slowed things down. That said, please don’t worry, we are actively working to resolve this and push this forward as quickly as possible. I will be sending you a direct follow-up email with the latest details and next steps so you’re not left without updates. Again, we truly apologize for both the product issue and the delay, and we appreciate your patience while we work to make this right. Lhanel Team
customer
I received my Pilates board and I’m soooo excited. Shipping was fast!