LhanelReviews of lhanel.co

Somehow during the order process my address was changed and I never noticed until when I started receiving notifications of delivery. On the day, nothing arrived so I checked the invoice and that is when I realized the issue. Reaching out to support was my first choice and I am happy to say that I did. They have been nothing but gracious. They shared what will happen and everything they said happened. Everything has been reprocessed/resolved. Thank you to the support team as I’ll be toning up my summer body. It and me are appreciative of you!

Both the Rock Stepper, and Lhanel’s customer service are top notch! The product is just so much fun to use, and gives you a work out! I had an issue, and reached out to the company via email. I received a speedy response, and complete resolution. Just wonderful all around!

I ordered the rock stepper and ordered the pilates reformer by mistake. Received the pilates reformer and asked to return it. I am doing everything they ask and they are fighting me on returning my money. I also asked them to cancel my pre order and they are fighting me on this as well. don't have anything good to say about this company. My next step is to contact the better business bureau

It took about 8 weeks to receive my delivery, but the customer service was very good with response, they even sent a picture of the truck loaded up with the boxes. I was a little disappointed that the "mystery gift" was a gift card to spend only on their site, but that's ok. The machine itself it super lightweight and easy to use. I feel a burn within 5 minutes but I am just starting to work out again. All in all not a bad experience! I recommend it to lazy people like myself for sure.

I ordered a rock stepper on Feb 25. a month ag0... Still nothing. Since then I have emailed 8 times for a refund as I decided I didn't need it. I have received 7 responses - all ignoring my request and instead offering different percentages off or a free pilates reformer. I do not want a discount or more products. I changed my mind, and would like my money back. They should respond kindly the first time. They will not get me back as a customer.

I saw the add on social media for months for the stepper and finally decided to purchase it in PURPLE! I started at only 6 minutes and it was a workout for sure!! My legs felt like I ran a 5k. Now I am up to 15 minutes and getting ready to use the accessories that came with the stepper. I also purchased the Pilates in PURPLE and am excited to start using it. I LOVE that both are so compact yet give you the long workout you need in such a short amount of time!

The company was responsive to my inquiry and the product so far is working out great!

Initially, I was frustrated for having to wait two months for my order to arrive. When it did come, it made a clicking noise and felt 'off'. It turns out, it was due to a manufacturing defect. After contacting Lhanel, I sent them photos and videos as they requested. They were great about responding to every email quickly. They shipped me a replacement, which arrived in just a few days. The new one works perfectly. I am very happy with their outstanding customer service.