Name
I never received my order
I never received my order. I was told shipping would take 3–5 weeks, which was already a long wait. Now I’m seeing newer orders being delivered in one week while mine hasn’t even been fulfilled. That makes no sense. Customer service is extremely unresponsive. It takes days to get an email back — if they respond at all. There is no clear communication, no accountability, and no urgency to fix the issue. Very disappointed. At this point, it feels completely unprofessional and misleading. I would not recommend ordering unless you’re prepared for long delays and poor communication.
Response from LhanelMar 3, 2026
Hello, I sincerely apologize for the frustration you’ve experienced. Please know that this is not the intention or the experience we want for our customers. We understand how discouraging it is to see different shipping timelines while you are still waiting for your own order. To clarify the situation, we have recently been able to improve our fulfillment speed for new batches, which is why current orders are now showing a 1–2 week pre-order window as we have an upcoming fulfillment. However, for us to investigate your specific case and verify what issue occurred with your order, we need to locate your account. Please email us at [email protected] with your order number or the email address used at checkout. Once we have those details, we will investigate immediately to provide you with a clear explanation and a resolution. We are committed to taking accountability and fixing this for you. Lhanel Team