LhanelReviews of lhanel.co

I ordered the ever popular Rock Stepper and after a longer wait than stated, it arrived and it's perfect and I love it! I reached out to customer service about the shipping times as time went on and they were very responsive and even offered a couple discount codes. I had some questions about the stepper and they took time to send a detailed email with things I could try. Overall good experience 👍🏻

Very prompt customer service. The product works just as stated, a nice, low impact workout.

I ordered on January 28th knowing the presale rockstepper was supposed to ship in 3-5 weeks according to the website and the email I received after. It has now been over 6 weeks and no one will respond to my email requesting an update.

I absolutely love this Reformer! From the moment I started using it, I could feel the difference in my workouts. The build quality is excellent — sturdy, smooth, and incredibly well-designed. The carriage glides effortlessly, and the resistance feels consistent and controlled, which makes every session both challenging and enjoyable.

Final Edit - after a month of use, it has not broken which is a good sign. The new one is built a little different and is kind of ungainly now but I still get good cardio and lower body workout. If you're looking to buy a RockStepper I would say be cautious, if it starts to make a weird noise or move a little differently to check it immediately. I did buy another stepper from a different company for pure cardio and I use this stepper to work out my lower body since I already own it. Edit- Lhanel reached out and offered a replacement and a partial refund. Since the rock stepper worked well, I accepted and have received it. The replacement came much faster. I will update after approx. a month of use. At first glance the replacement looks better made, including the wheel bar, the shape is different in a way that it hopefully will not break off. I bought the rock stepper in November 2025 and it finally arrived in February. I waited to write a review to test it out and I'm glad I waited because the bar with the wheels just came off. It looks like the metal just broke because the welds were still attached. The bar came off *as I was using it*! I'm glad I didnt get seriously injured!! It look a little over a month to break in such a catastrophic way. For what it's worth, it did work and got good cardio but not risking my life again with Lhanel.

I never leave reviews however I feel like based on several other people seemingly experiencing something similar to me I must throw in my two cents. I placed an order for the rock stepper on January 17th. At time of purchase it stated a 3-5 week shipping period. I prefer to support businesses directly so even though I could have ordered a similar product via amazon it which would have arrived around a similar time frame, or perhaps slightly earlier, i decided to order directly through the website. The 5 weeks mark comes and I still hadn’t heard anything about my order. After emailing wanting an update i received a seemingly canned response about production delays or final stages of production blah blah and a complimentary mystery gift. But could offer no real update to my order status. Meanwhile their website said shipping expected in 1-2 weeks. Another 2 weeks go by and still not update or tracking information. At this point I feel it is unacceptable to state a specific time frame which is not honored without any kind of update. I feel this is just a poor business structure and the customer service people I did email a couple times with do seem to be doing their best with a shitty hand. The most recent email I did ask for specifics, as they MUST have some idea of time frame if things are in “final production stages” and not providing one is unacceptable. I also stated that I specifically chose to order via the website instead of amazon (similar/the same product) but regretting it as I could have ordered that day for cheaper and gotten the product by the end of the week. I was offered for them to waive the shipping fee, which I feel is the minimum they could offer (but was appreciated). And when was told it could be another 1-2 weeks before shipping. For those keeping track we are at 7 weeks and I’m being told it could be 9 weeks before it’s shipped. Basically double the time stated on the website. After all that I did finally receive tracking information (at about 7.5 weeks)… and the funniest bit of all of this… ITS VIA AMAZON! Anyone wanting to order… forgo the website and just order via amazon. You’ll likely get your product faster and it seems like that’s where it’s ultimately being shipped through anyways.

I rate it a one, because there isn't a zero. I bought it two weeks ago and one of the thick rubber bands already has snapped. Luckily, I was going slow on it due to me being new to using it, so no injuries. This is an awful device. Do not waste money, like I did. Now, I find out there is no refund unless specific conditions are met. TERRIBLE TERRIBLE PRODUCT!!!

Small compact and a great workout, very sturdy