LensDirect.comReviews of lensdirect.com

Joel Papius was great.

Duval did a great job answering my questions!

Alexcia was extremely helpful, thorough, and knowledgable about how to help me. She allowed me to split my payment between two cards which other similar services don't allow or don't know how to do.

Alexcia was very responsive and a great help with all my questions. Thank you so much! Roxanne Park

Excellent customer service I was assisted by Kissel Henry and she was most efficient and wonderful when helping me out. I got a prompt response and solution to my issue within a couple of minutes.

Nicole was very friendly, efficient, and helpful!

LensDirect is more trouble than convenience. I have been in the process of receiving the CORRECT prescription of contacts for almost a month with very little care from them. November 5 - Contacts Ordered November 14 - Received WRONG PRESCRIPTION contacts. November 15 - Customer service rep rudely helped me place replacement order. He failed to put in the house address or city, so it sat in "pending" with no contact from LensDirect to correct the problem. I just happened to check when the heck my contacts would be here as they should have been overnighted and received by the 19th or 20th at the LATEST. November 22 - called to fix this and figure out why they have not shipped and why no one contacted me to correct the address (that I gave to the first rep 6 times verbally as well as emailed him the address to make sure he got it RIGHT.) Customer service brushes off their mistakes, doesn't offer any solidified solutions. Basically a "they will arrive when they arrive" answer. Paying over $600 for a product, I expected more charismatic and helpful interaction with their staff. I will never be ordering through LensDirect again, and I hope no one else ever has the same problems with them. Going a month without contacts because of their mistakes is annoying in itself. Add on their rude customer service with little help and that is just icing on the cake. Good Luck!

Denise was a pleasure to speak to. She understood my problem and took care of it promptly.