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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Nola
Sep 25, 2020
Great Experience!
It was my first time using the lens direct. It was very easy to use the website and order. I will definitely recommend it to others.
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Stan R.
Sep 25, 2020
Awesome service and product
Tried this company to get new blue blocking lenses since I’m in front of a computer all day and the product came fast, service was A+ and can’t wait to reorder!
Report
Michelle M.
Sep 25, 2020
After sending my first review I quickly…
After sending my first review I quickly received a call from Ryan the CEO who apologized for my issue. This was quickly resolved and I received my contacts within a few day’s. I understand things happened and I’ve only heard great things about Lens Direct. After the call from Ryan I realized they also care about their customers. Thank you Ryan you have a new customer!
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CM
Sep 25, 2020
Reordered my contacts
Reordered my contacts. Process was quick and painless. I was able to get the contacts at the same price as in the past, which is cheaper than other sites. Thank You, LenDirect.
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Adam A.
Sep 25, 2020
Quick, Easy, High Quality!
I sent my favorite pair of frames into LensDirect.com to have new lenses put in them. Turn around time was very fast. Communication with their customer service was easy. I just got them yesterday and they are amazing! Thank you!!!
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Carol R.
Sep 25, 2020
Always dependable service.
Always dependable service. Order arrives when promised.
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JBravo
Sep 25, 2020
Just one word " Excellent Service "
Just one word " Excellent Service "
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Jaime C.
Sep 25, 2020
Great service
Great service
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