LensDirect.comReviews of lensdirect.com

Response from LensDirect.comOct 23, 2026

Hello Julie! We're truly sorry that your lens prescription was sent incorrectly twice. We understand how frustrating and disappointing this must have been, and we recognize that resolving the issue afterward doesn't take away from the inconvenience you experienced. We appreciate your patience while our team worked to make things right, and we'll use your feedback to help us improve. We hope you'll consider giving LensDirect another opportunity to provide the smooth, reliable experience you deserve.

Response from LensDirect.comOct 21, 2026

Hello Emily! We’re truly sorry to hear that you haven’t received your order. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. It appears that your package is being returned to us, and we’d appreciate the opportunity to make things right by arranging a reshipment to the correct address. Please reach out to our customer support team with your updated shipping details so we can assist you further. Thank you for your patience and understanding!

Response from LensDirect.comOct 21, 2026

Hello Lindsey! We sincerely apologize that you never received your order. We understand how frustrating and disappointing this must have been, and we’re truly sorry for the inconvenience.

Response from LensDirect.comOct 19, 2026

Hello Patricia! We’re truly sorry to hear about your experience. We understand how frustrating it must have been to try to cancel your lens deliveries and not receive the help you needed, especially now that your prescription has changed. This is certainly not the level of service we strive to provide. We sincerely apologize for the inconvenience and frustration caused. We’d appreciate the opportunity to make things right and assist you with resolving this matter. Thank you for sharing your feedback with us.

Response from LensDirect.comOct 19, 2026

Hello Joshua! We’re sincerely sorry for the frustration and concern this experience has caused. We understand how upsetting it must be to receive a refill you didn’t intend to order, especially when you were trying to take advantage of a discount and then couldn’t cancel the order or get a response from our support team. This is not the experience we want for our customers, and we apologize for the lack of communication and support. We’d appreciate the opportunity to look into this matter and help make things right. Thank you for bringing this to our attention.

Response from LensDirect.comOct 19, 2026

Hello Kherf! We sincerely apologize for the delay and the frustration caused by the uncertainty around your delivery. We understand how important it is to receive your contacts on time, and we appreciate your patience. Thank you for sharing your experience and for giving us the opportunity to improve.

Response from LensDirect.comOct 16, 2026

Hello Maria! We sincerely apologize for the repeated delays with your order, especially after you paid for expedited shipping. We understand how frustrating it is when a service you’ve paid extra for doesn’t meet expectations, and we’re sorry that our customer service team did not provide the resolution you deserved. This is not the experience we want for our customers. We appreciate you bringing this to our attention and would welcome the opportunity to review your experience and make things right.

Response from LensDirect.comOct 13, 2026

Hello Stosh! We sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it must have been to go through the entire process of submitting photos, providing the frame details, and shipping your frames to us, only to be told a week after they were received that we couldn’t fit lenses to them. This is certainly not the experience we want our customers to have, and we understand your disappointment. We’re glad to hear that Djanna provided you with kind and empathetic service throughout the process. We’ll be sure to share your feedback with her. Thank you for bringing this experience to our attention. We truly value your feedback and will use it to help us improve our communication and processes moving forward.