LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 195 reviews with 3 stars · Clear filters

B C.
Oct 23, 2026
Question the prescription accuracy
I’m To sure that the proper prescription was used. I am unable to see with the glasses that were delivered. They shipped quickly and safely but not correct.
Report
Kevin W.
Oct 23, 2026
your turn around times are way too long.
your turn around times are way too long.
Response from LensDirect.comOct 23, 2026
Hello Kevin! We're sorry to hear that our turnaround times didn't meet your expectations. We understand how important it is to receive your glasses in a timely manner, and we appreciate you bringing this concern to our attention. Your feedback is valuable as we continue working to improve our service and provide a better experience for our customers. Thank you for choosing LensDirect.
Report
Annette H.
Oct 22, 2026
Some of the contacts are blurry
Some of the contacts are blurry
Report
Tyler B.
Oct 19, 2026
Will go elsewhere next time
Other places I’ve ordered contacts from are much quicker with shipping
Response from LensDirect.comOct 23, 2026
Hello Tyler! We appreciate you choosing LensDirect and understand how important fast shipping is. We're sorry our delivery times didn't meet your expectations. Your feedback is valuable to us as we continually look for ways to improve our service. We appreciate your support and hope to provide you with a better experience next time!
Report
Nathan B.
Oct 17, 2026
They sent two left lens rather than a…
They sent two left lens rather than a left and right. They requested I send them my frames so they could ensure they get it correct the second time. I told them I would return and reorder. Customer service was nice just wired request to send frames. Not sure if I will reorder.
Report
Mark H.
Oct 16, 2026
The package arrived smashed
The package arrived smashed. By some miracle, the glasses were not damaged.
Response from LensDirect.comOct 16, 2026
Hello Mark! e’re sorry to hear that your package arrived damaged, although we’re relieved that the glasses were unharmed. We understand how disappointing it is to receive a package in this condition, and we appreciate you bringing this to our attention. Your feedback is valuable to us as we continue working to improve the delivery experience. Thank you for your understanding and support.
Report
Robert D.
Oct 14, 2026
You sent the wrong contact lenses
You sent the wrong contact lenses. I was supposed to have a multifocal which is on my prescription and you send a single focal and when I called you didn’t sell a multifocal. I mean, it was easy. I got them in a timely manner. The pricing was good, but I got the wrong contacts. I had to return them to get them back to you to get a credit back for what I paid. Just a little frustrating.
Response from LensDirect.comOct 14, 2026
Hello Robert! We're sorry for the frustration caused by receiving the wrong type of contact lenses and for the inconvenience of having to return them to receive a credit. We understand how important it is to receive the correct lenses based on your prescription. We're glad the delivery time and pricing met your expectations, but we recognize that this experience fell short of the service we strive to provide. We appreciate your feedback and the opportunity to improve.
Report
Sarah Elizabeth M.
Sep 18, 2026
Reliable Service
I am very appreciative that you sent me my contact lens but I paid to have my contacts sent to my condo before I left for California. I received my contacts the day after I left for California and I had to go tell USPS to go get the contacts from the door. HOWEVER, I am greatful that I got the contacts and that your business is reliable.
Response from LensDirect.comSep 24, 2026
Hello Sarah! We sincerely apologize that your contacts arrived later than expected and for the inconvenience this caused. We’re grateful you received them and appreciate your kind words about our reliability. We hope to serve you even better next time!
Report