Camellia C.
Denise was very helpful and polite and…
Denise was very helpful and polite and even emailed me to check up on me. I would recommend to friends and family

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Camellia C.
Denise was very helpful and polite and even emailed me to check up on me. I would recommend to friends and family
Latoya J.
My experience with Sheena Cornibert over the phone today was nothing short of AMAZING! She was very polite, patience and answered all of my questions. She assured me with my lens replacement order. Once I receive my order (the product) as long the work is quality, I will be a returning customer for sure.
SB
A most satisfying experience with Olivia, in customer services. She was extremely knowledgable about procedures to return lenses in order to get lenses with new prescription . Very thorough, sent an email with return information. And a delight to speak with on the phone.
Martin
Great price great quality. Very satisfied. Super to talk to. Thank you Leana.
Iraida
Miss Olivia Mark was very kind with my case. I needed prescription lenses and she did a great job. She called me to recommend me the best technology available. Also, I sent my prescription and she took care of the setup. I will buy more from LensDirect because they offer the best customer service and the lenses are made with the state-of-art handcraft.
Julie-Anne R.
Great customer service by Jessica. I really appreciate how easy and fast my issue was solved. Thank you!
Siobhan F.
Excellent customer service! I had excellent and responsive service from Kissel. I had received a coupon code that was not working and he quickly remedied the situation. I've ordered one lens replacement so far and just ordered another and am so happy with the quick turn around and great price point.
Peter
Highly recommended! Karielle was excellent and even applied a 10% coupon to my order.